ThinkPad 25

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FieldDetails
Document TitleThinkPad 25 User Guide
Document TypeUser Guide
Brand NameLenovo
Product NameThinkPad 25
Model Number(s)20K7
PDF File Size9 MB
Number of Pages156
LanguagesEnglish

Lenovo ThinkPad 25 20K7

The Lenovo ThinkPad 25 is a notebook computer featuring a traditional seven-row backlit keyboard, a 14-inch Full HD multi-touch display, TrackPoint pointing device, fingerprint reader, and several wired and wireless connectivity options.

The computer supports DDR4 memory, M.2 solid-state storage, Thunderbolt 3 connectivity, HDMI output, Ethernet networking, and compatible ThinkPad docking stations. It also provides hardware security functions, battery power management, and system recovery features.

The ThinkPad 25 uses a combination of a removable battery and an internal rechargeable battery. It includes an emergency-reset hole for recovering from certain system failures and keyboard drainage holes that help remove accidentally spilled liquids.

Product Overview

Main Features

  • 14-inch IPS multi-touch display with Full HD resolution.
  • Traditional seven-row keyboard with backlighting.
  • TrackPoint pointing stick and dedicated buttons.
  • Multi-touch trackpad.
  • DDR4 SODIMM memory supporting up to 16 GB.
  • M.2 2280 solid-state drive.
  • Thunderbolt 3-compatible USB-C connector.
  • USB 3.0 ports, including an Always On USB connector.
  • HDMI video output.
  • Built-in Ethernet connector.
  • Conventional and infrared cameras.
  • Fingerprint authentication.
  • Near Field Communication (NFC).
  • Bluetooth and wireless LAN.
  • Optional wireless WAN and GPS.
  • Removable and built-in rechargeable batteries.
  • Compatible ThinkPad docking-station support.
  • Lenovo Vantage system management.
  • UEFI BIOS configuration and security controls.
  • Windows recovery and hardware diagnostic functions.

Technical Specifications

Hardware Specifications

SpecificationDetails
BrandLenovo
ProductThinkPad 25
Machine Type20K7
Compliance IDTP00088A
Product TypeNotebook Computer
Memory TypeDDR4 SODIMM
Maximum Supported Memory16 GB
Storage DeviceM.2 2280 Solid-State Drive
Display TechnologyIPS
Display Size14 inches (355.6 mm)
Display Resolution1920 × 1080
Touch InputMulti-Touch
KeyboardSeven-Row Backlit Keyboard
Pointing DevicesTrackPoint and Trackpad
CamerasConventional Camera, Infrared Camera
SecurityFingerprint Reader, Security Chip, Security-Lock Slot
Wired NetworkingEthernet
Wireless NetworkingWireless LAN, Bluetooth, NFC
Cellular NetworkingWireless WAN on Selected Configurations
GPSSelected Configurations
Video OutputHDMI, USB-C
USB-C TechnologyThunderbolt 3 Compatible
Storage Card ReaderMedia-Card Slot

Physical Dimensions

DimensionMeasurement
Width336.6 mm (13.25 inches)
Depth232.5 mm (9.15 inches)
Thickness19.95 mm (0.79 inches)

Power Specifications

SpecificationDetails
AC Input Voltage100–240 V AC
Input Frequency50–60 Hz
Maximum Heat Output65 W (222 BTU/hour), depending on configuration
Battery Charging TimeApproximately 4–8 hours
Recommended Charging Temperature10°C–35°C (50°F–95°F)

External Display Support

ConnectionMaximum Supported Resolution
USB-C4096 × 2304 at 60 Hz
HDMI4096 × 2160 at 24 Hz
HDMI3840 × 2160 at 30 Hz

The connected display must support the selected resolution.

Parts and Components

Front Components

ComponentDescription
Conventional CameraCaptures photographs and video
MicrophonesRecord voice and sound
Infrared CameraSupports facial recognition
TrackPoint Pointing StickControls the on-screen pointer
Power ButtonTurns the computer on and manages power functions
Fingerprint ReaderSupports fingerprint-based authentication
TrackPoint ButtonsProvide clicking and scrolling controls
TrackpadSupports pointer movement and gestures
NFC LabelIdentifies the NFC communication area
Multi-Touch ScreenAccepts direct touch input

Power Button

The Power button turns on the computer or activates the configured power function.

To shut down through Windows:

  1. Open the Start menu.
  2. Select Power.
  3. Click Shut down.

If the computer does not respond, the Power button can be held for four seconds or longer to force it off.

The button’s behavior can be changed through Control Panel > Power Options > Choose what the power buttons do.

Infrared Camera

The infrared camera supports facial authentication and can be configured through Windows Hello.

Fingerprint Reader

The fingerprint reader allows compatible passwords to be associated with registered fingerprints for computer access.

TrackPoint and Trackpad

Both pointing devices allow mouse-style movement, clicking, and scrolling.

They are enabled by default and can be configured through Windows mouse settings.

Ports and Connectors

Left-Side Connectors

ComponentFunction
Power ConnectorConnects the AC adapter
USB 3.0 ConnectorConnects USB-compatible devices
Thunderbolt 3-Compatible USB-C ConnectorSupports data, charging, and display connections
Fan LouversAllow cooling airflow

Thunderbolt 3 USB-C Connector

The USB-C connector supports USB Type-C and Thunderbolt 3 technology.

With a compatible cable or accessory, the connection can be used for:

  • Data transfer.
  • Compatible device charging.
  • External monitors.
  • USB-C accessories.
  • Supported expansion devices.

When the computer battery is below 10%, connected USB-C accessories might not operate correctly.

Right-Side Connectors

ComponentFunction
Audio ConnectorConnects compatible headphones and headsets
USB 3.0 ConnectorConnects USB peripherals
HDMI ConnectorConnects external digital displays
Always On USB 3.0 ConnectorSupports compatible device charging
Ethernet ConnectorConnects a wired LAN
Media-Card SlotReads supported memory cards
Security-Lock SlotAccepts a compatible security cable

Audio Connector

The 3.5 mm audio connector supports compatible headsets with four-pole plugs and conventional headphones.

A conventional standalone microphone is not supported through this connector.

Always On USB 3.0

The Always On USB connector can charge compatible devices while the notebook is:

  • Turned on.
  • In sleep mode.
  • Turned off or hibernating while connected to AC power.

Additional battery-powered charging behavior can be configured through Lenovo Vantage.

Ethernet Connector

The Ethernet port provides a wired network connection.

Warning: Only an Ethernet cable should be connected to this port. A telephone cable must not be inserted.

Bottom Components

ComponentFunction
Removable BatterySupplies portable power
Docking-Station ConnectorConnects compatible docks
Stereo SpeakersProvide audio playback
Keyboard Drainage HolesHelp remove accidentally spilled liquid
Emergency-Reset HoleResets an unresponsive computer
Micro-SIM-Card SlotSupports cellular connectivity on selected configurations

The micro-SIM slot is located inside the removable battery compartment.

A nano-SIM card with a nano-to-micro-SIM adapter must not be inserted because it can damage the slot.

Status Indicator Guide

System Status Indicators

The ThinkPad logo indicator and Power button indicator show computer operating status.

Indicator BehaviorMeaning
Blinks Three TimesComputer has just connected to power
Solid OnComputer is operating
OffComputer is off or hibernating
Fast BlinkingEntering sleep or hibernation
Slow BlinkingComputer is sleeping

Other Indicators

IndicatorMeaning
Camera Indicator OnCamera is active
Microphone-Mute Indicator OnMicrophones are muted
Speaker-Mute Indicator OnSpeakers are muted
Caps Lock Indicator OnCaps Lock is active

AC Power Indicator

Indicator ColorMeaning
GreenConnected to AC power; battery at 80%–100%
YellowConnected to AC power; battery at 1%–80%
OffNot connected to AC power

Safety Instructions

Electrical Safety

  • Use the manufacturer’s approved power cord and adapter.
  • Do not use damaged plugs, electrical cords, or adapters.
  • Keep liquids away from electrical connections.
  • Avoid overloading electrical outlets.
  • Do not use the computer during an electrical storm.
  • Disconnect power before servicing approved replaceable components.
  • Never open or repair the power supply.

Battery Safety

The computer contains rechargeable batteries that require careful handling.

  • Use Lenovo-approved replacement batteries.
  • Do not disassemble, crush, puncture, or short-circuit a battery.
  • Keep batteries away from fire, excessive heat, and water.
  • Stop using a damaged battery.
  • Do not dispose of batteries in ordinary landfill waste.

The built-in rechargeable battery must be replaced by a Lenovo-authorized repair facility or technician.

Heat and Ventilation

The computer and AC adapter can become hot during normal operation.

  • Keep ventilation openings clear.
  • Avoid placing the computer on beds, carpets, or other soft surfaces that block airflow.
  • Do not maintain prolonged skin contact with hot computer surfaces.
  • Keep the AC adapter uncovered while operating.
  • Do not operate or charge the computer near flammable materials.

Screen Safety

The LCD contains glass and must be handled carefully.

Do not apply excessive force to the display.

If the screen breaks and LCD fluid contacts skin or eyes, wash the affected area with water for at least 15 minutes and obtain medical care if symptoms remain.

Handling and Transportation

  • Carry the notebook in a protective case.
  • Do not lift it by the display.
  • Avoid dropping or twisting the computer.
  • Remove external devices and disconnect cables before transportation.
  • Shut down, sleep, or hibernate the computer before placing it inside a carrying case.

Operating Environment

ConditionRequirement
Maximum Altitude Without Pressurization3048 m (10,000 ft)
Operating Temperature Up to 2438 m Altitude5°C–35°C (41°F–95°F)
Storage Temperature5°C–43°C (41°F–109°F)
Maximum Operating Temperature Above 2438 m31.3°C (88°F)
Operating Humidity8%–95% at 23°C wet-bulb temperature
Storage Humidity5%–95% at 27°C wet-bulb temperature
Minimum Battery Charging Temperature10°C (50°F)

Use the notebook in a dry, ventilated location away from direct sunlight and strong magnetic fields.

Initial Setup Instructions

Connecting the AC Adapter

  1. Connect the power cord to the AC adapter.
  2. Connect the adapter to the notebook’s power connector.
  3. Connect the power cord to a suitable electrical outlet.
  4. Press the Power button.

If the supplied adapter uses USB-C, connect it to the compatible USB-C power connection.

Registering the Computer

Registering the notebook can help Lenovo identify the product during support requests and provide applicable service notifications.

Registration website:

https://support.lenovo.com/productregistration

Using the Keyboard

The ThinkPad 25 includes a traditional seven-row backlit keyboard with special key combinations.

Function Key Shortcuts

ShortcutFunction
Fn + F2Locks the computer screen
Fn + F3Changes power settings
Fn + F4Enters sleep mode
Fn + F5Opens ThinkPad pointing-device settings
Fn + F6Opens audio settings
Fn + F7Manages external displays
Fn + F8Enables or disables Airplane Mode
Fn + F9Opens Settings
Fn + F10Enables or disables Bluetooth
Fn + F11Opens keyboard settings
Fn + F12Runs a user-defined function

The keyboard also provides function combinations for screen brightness, keyboard backlighting, and Magnifier.

Changing Keyboard Backlighting

The backlit keyboard supports three states:

ModeFunction
OffKeyboard light disabled
LowReduced illumination
HighIncreased illumination

Use the keyboard backlight function combination to cycle through these settings.

Customizing the User-Defined Key

  1. Open Control Panel.
  2. Change the display to Large icons or Small icons.
  3. Open Keyboard Manager.
  4. Select the User-defined key tab.
  5. Configure the function.

Using the TrackPoint

The TrackPoint device provides pointer control while the hands remain close to the keyboard.

TrackPoint Controls

ControlFunction
Pointing StickMoves the pointer
Left ButtonSelects or opens items
Right ButtonOpens shortcut menus
Center Scroll ControlScrolls through content

Moving the Pointer

Apply pressure to the red pointing stick in the desired direction.

Greater pressure increases pointer speed.

Scrolling

  1. Press and hold the center scrolling control.
  2. Move the pointing stick vertically or horizontally.
  3. Release the control to stop scrolling.

Replacing the TrackPoint Cap

The pointing-stick cap is removable.

Use a compatible replacement cap with the required grooves.

Using the Trackpad

The trackpad supports clicking, scrolling, and touch gestures.

Trackpad Controls

ActionFunction
Slide One FingerMoves pointer
One-Finger TapLeft-click
Two-Finger TapRight-click
Two-Finger SlideScroll
Two-Finger PinchZoom out
Two-Finger SpreadZoom in
Three-Finger Swipe UpOpens Task View
Three-Finger Swipe DownShows desktop

Customizing the Pointing Device

  1. Open Control Panel.
  2. Select Mouse.
  3. Open the Mouse Properties window.
  4. Configure TrackPoint, trackpad, or gesture settings.

Multi-Touch Screen Instructions

The multi-touch display supports direct interaction using fingers.

Touchscreen Gestures

GestureFunction
TapOpens or selects an item
Tap and HoldOpens a shortcut menu
SlideScrolls through content
DragMoves an object
Pinch Fingers TogetherZooms out
Spread Fingers ApartZooms in
Swipe from Right EdgeOpens Action Center
Swipe from Left EdgeOpens Task View
Short Swipe from TopReveals hidden title bar
Long Swipe from Top to Bottom in Tablet ModeCloses the current application

Touchscreen Precautions

  • Avoid touching the screen with fingernails or hard objects.
  • Do not apply excessive pressure.
  • Avoid unsuitable gloves or objects.
  • Clean the display regularly.
  • Calibrate touch input when necessary.

Battery and Power Management

The ThinkPad 25 operates using AC power or rechargeable battery power.

Checking Battery Status

Move the pointer over the battery icon in the Windows notification area.

The icon displays battery percentage and estimated remaining operating time.

Battery runtime depends on screen brightness, wireless activity, storage usage, and other workloads.

Charging the Battery

  1. Connect the computer to AC power.
  2. Allow the battery to charge.
  3. Monitor charging status through the Windows battery icon.

A complete charge takes approximately four to eight hours.

Actual charging time varies according to environmental conditions and computer activity.

The notebook does not begin recharging if the remaining battery charge is greater than 95%.

When to Charge

Charging is recommended when:

  • A new battery is installed.
  • The battery level is low.
  • The battery has not been used for an extended period.

Power-Saving Modes

ModeDescription
SleepKeeps the work session in memory while reducing power consumption
HibernationSaves the current session to storage and turns off the computer
Wireless OffReduces power consumption by disabling unused wireless connections

Enabling Sleep Mode

  1. Open the Start menu.
  2. Select Power.
  3. Click Sleep.

Changing Power Settings

  1. Open Control Panel.
  2. Select Power Options.
  3. Change the preferred power plan.

ENERGY STAR Default Power Settings

For qualifying configurations while connected to AC power:

SettingDefault
Turn Off Display10 minutes
Enter Sleep Mode30 minutes

Connecting to Networks

Wired Ethernet Connection

  1. Connect an Ethernet cable to the notebook.
  2. Connect the other end to a compatible network device.
  3. Check the connection status.

The Ethernet port provides status lights:

IndicatorMeaning
GreenConnected to the network
Yellow BlinkingNetwork data transfer

Connecting to Wi-Fi

  1. Enable wireless networking.
  2. Click the wireless network icon in Windows.
  3. Select an available network.
  4. Enter the required password.
  5. Complete the connection.

For improved signal reception, minimize obstacles between the notebook and wireless access point.

Wireless WAN Connection

Supported configurations can connect to cellular networks using a wireless-WAN card and micro-SIM card.

Available network technologies can include HSPA, 3G, 4G, GPRS, and LTE.

A suitable service plan may be required.

Bluetooth Connection

  1. Enable Bluetooth using Fn + F10.
  2. Open the relevant Bluetooth controls.
  3. Select the compatible device.
  4. Complete the connection instructions.

Bluetooth can be used for compatible peripherals and data transfer.

Airplane Mode

  1. Open Settings > Network & Internet > Airplane mode.
  2. Turn Airplane Mode on or off.

When enabled, wireless functions are disabled.

Using NFC

Near Field Communication allows short-range communication with compatible cards and devices.

Enabling NFC

  1. Open Windows Settings.
  2. Select Network & Internet > Airplane mode.
  3. Turn off Airplane Mode.
  4. Enable NFC.

Pairing an NFC Card

The card must support NFC Data Exchange Format (NDEF).

  1. Place the card approximately 40 mm from the palm-rest edge near the NFC label.
  2. Move it slowly toward the display by up to 30 mm.
  3. Hold the card in position until detection is confirmed.

Pairing an NFC Smartphone

  1. Place the smartphone screen upward.
  2. Position it near the NFC label.
  3. Move it slowly toward the display.
  4. Hold it until the connection is detected.

Camera and Audio Instructions

Conventional Camera

To use the camera:

  1. Open the Start menu.
  2. Select Camera.
  3. Use the available picture or video functions.

Camera settings can be adjusted through Lenovo Vantage under Hardware Settings > Audio/Visual.

Infrared Camera and Windows Hello

The infrared camera can authenticate a registered face.

Setting Up Facial Recognition

  1. Open Settings > Accounts > Sign-in options.
  2. Configure the required password and PIN.
  3. Select Windows Hello Face Recognition.
  4. Click Set up and follow the prompts.
  5. Complete the face registration.

The Improve Recognition option can help recognition under different lighting conditions.

Audio Features

The computer supports:

  • Stereo speakers.
  • Built-in microphones.
  • Compatible headphones and headsets.
  • High Definition Audio.
  • Playback of MIDI and MP3.
  • Recording and playback of PCM and WAV formats.

Using Memory Cards

The media-card slot supports:

Card TypeSupported
MultiMediaCard (MMC)Yes
Secure Digital (SD)Yes
Secure Digital High-Capacity (SDHC)Yes
Secure Digital eXtended-Capacity (SDXC)Yes

Installing a Memory Card

  1. Locate the media-card slot.
  2. Position the card with metal contacts facing downward toward the slot.
  3. Push the card firmly into the slot.

Removing a Memory Card

  1. Stop any operations involving the card.
  2. Select Safely Remove Hardware and Eject Media in Windows.
  3. Eject the card through Windows.
  4. Press the card to release it.
  5. Remove it carefully.

Do not remove the card during an active data transfer or while the computer is sleeping or hibernating.

Connecting External Displays

The computer supports compatible HDMI, USB-C, and Miracast displays.

Connecting a Wired Display

  1. Connect the display cable to the HDMI or USB-C connector.
  2. Connect the display to power.
  3. Turn on the display.
  4. Configure the connection through Windows Display Settings.

Wireless Display Connection

Both devices must support Miracast.

  1. Open the Windows Action Center.
  2. Select Connect.
  3. Choose the wireless display.
  4. Follow the connection instructions.

Display Modes

Press Fn + F7 to select the preferred display mode.

ModeFunction
PC Screen OnlyDisplays content on the notebook
DuplicateShows the same content on both displays
ExtendCreates an extended desktop
Second Screen OnlyDisplays content only on the external monitor

Using ThinkPad Docking Stations

The ThinkPad 25 supports compatible docking accessories, including:

  • ThinkPad Basic Dock.
  • ThinkPad Pro Dock.
  • ThinkPad Ultra Dock.

These docking stations provide additional connectivity options.

Docking Station Features

Depending on the dock, connections include:

  • USB 2.0 and USB 3.0.
  • Ethernet.
  • VGA.
  • DisplayPort.
  • DVI.
  • HDMI.
  • Audio connections.
  • External power connection.

Attaching a Docking Station

  1. Disconnect attached cables and devices from the notebook.
  2. Unlock the docking mechanism if applicable.
  3. Align the computer with the docking-station connector.
  4. Lower the computer into position until it clicks.
  5. Lock the docking station if a system lock is provided.
  6. Check the docking status indicator.

Removing the Notebook from a Dock

  1. Disconnect applicable cables.
  2. Unlock the docking station.
  3. Press the eject button.
  4. Lift the computer carefully using both sides.

Attention: Never lift the computer and docking station assembly by holding only the notebook.

Multiple Monitor Support

The ThinkPad Ultra Dock supports a maximum of three active displays, including the notebook screen.

Some docking-station video connectors share display resources and cannot all be used simultaneously.

Lenovo Vantage

Lenovo Vantage provides access to system information and maintenance tools.

Main Functions

FeatureDescription
System UpdatesDownloads available drivers and firmware
Hardware SettingsConfigures supported components
System HealthDisplays device status
Warranty InformationShows applicable warranty details
SecurityProvides supported protection functions
DocumentationOpens manuals and help resources
AccessoriesDisplays compatible accessory information

Updating Drivers

  1. Open Lenovo Vantage.
  2. Use the update function.
  3. Review available critical, recommended, or optional packages.
  4. Select the required updates.
  5. Follow the installation instructions.

Security Settings

BIOS Password Types

PasswordFunction
Power-On PasswordRestricts startup access
Supervisor PasswordProtects system configuration
User Hard Disk PasswordProtects storage access
Master Hard Disk PasswordProvides administrator-level storage access

Setting a BIOS Password

  1. Restart the computer.
  2. Press F1 when the Lenovo logo appears.
  3. Select Security > Password.
  4. Choose the required password type.
  5. Follow the instructions.

Important: Forgotten hard disk passwords can prevent access to data. Lenovo cannot reset a forgotten user hard disk password when the required master password is unavailable.

Fingerprint Authentication

  1. Open Settings > Accounts > Sign-in options.
  2. Enroll one or more fingerprints.
  3. Follow the prompts to complete registration.

For authentication, place the registered finger on the reader for approximately one or two seconds.

Fingerprint Indicator Lights

IndicatorMeaning
OffReader is not ready
Solid GreenReady to scan
Blinking AmberAuthentication failed

Security Chip

The security chip provides hardware-supported security functions.

To configure it:

  1. Restart the notebook.
  2. Press F1.
  3. Open Security > Security Chip.
  4. Configure the required settings.
  5. Press F10 to save and exit.

BitLocker Drive Encryption

Supported Windows editions provide BitLocker encryption.

The encryption status can be checked in Control Panel > System and Security > BitLocker Drive Encryption.

UEFI BIOS Setup

Entering ThinkPad Setup

  1. Restart the computer.
  2. Press F1 when the Lenovo logo appears.
  3. Use the arrow keys to select menu options.
  4. Press Enter to open a setting.

BIOS Menu Guide

MenuFunction
MainDisplays hardware and firmware information
ConfigConfigures network, USB, keyboard, display, and power settings
Date/TimeChanges system date and time
SecurityManages passwords and security options
StartupConfigures startup devices and boot behavior
RestartSaves, discards, or resets settings

BIOS Navigation Shortcuts

KeyFunction
F1Opens BIOS during startup
F5Decreases applicable setting value
F6Increases applicable setting value
F9Restores default settings
F10Saves changes and exits
F12Opens temporary startup device menu
EscReturns to the previous menu

Changing Boot Order

  1. Enter ThinkPad Setup.
  2. Open Startup > Boot.
  3. Select the preferred startup sequence.
  4. Press F10 to save changes.

Temporary Boot Selection

  1. Turn on the computer.
  2. Press F12 when the Lenovo logo appears.
  3. Select the required boot device.
  4. Press Enter.

Updating UEFI BIOS

BIOS updates are available through Lenovo Support and Lenovo Vantage.

Use the update package intended for the computer’s machine type and follow the installation instructions.

Troubleshooting Guide

Common Problems and Solutions

ProblemRecommended Solution
Computer does not respondHold the Power button or use the emergency-reset hole
Computer does not startCheck power sources and battery connections
Battery does not chargeCheck AC adapter and charging conditions
Keyboard stops workingCheck keyboard and system settings
TrackPoint does not workCheck pointing-device settings
Trackpad does not respondReview Mouse Properties
Wi-Fi does not connectCheck wireless settings, range, and driver
Bluetooth audio is unavailableReview connected audio output settings
Ethernet does not connectCheck cable, adapter settings, and driver
Screen is blankCheck power, brightness, and display output
External monitor does not workCheck cables and display settings
No audioCheck volume and audio device configuration
Fingerprint authentication failsClean reader and use an enrolled finger
SSD is not detectedReview startup error messages and request service
USB device is not detectedCheck connection and USB settings
Docking station does not connectReattach the notebook and check docking indicator

Computer Stops Responding

  1. Hold the Power button until the computer turns off.
  2. If necessary, disconnect the AC adapter.
  3. Insert a straightened paper clip into the emergency-reset hole.
  4. Restart the computer.

If the computer cannot start, disconnect external devices and follow the power troubleshooting procedure.

Liquid Spilled on the Keyboard

  1. Prevent contact with electrical power.
  2. Disconnect the AC adapter immediately.
  3. Turn off the computer.
  4. Remove the removable battery.
  5. Allow liquid to drain through the keyboard drainage holes before attempting operation.

Wireless LAN Problems

Confirm that:

  • Airplane Mode is disabled.
  • Wireless LAN is enabled.
  • The notebook is within access-point range.
  • The wireless driver is installed correctly.

Ethernet Problems

  • Confirm that the Ethernet cable is firmly connected.
  • Check the network adapter driver.
  • Verify network equipment settings.
  • Confirm that network speed and duplex settings are compatible.

Fingerprint Reader Problems

  1. Clean the reader with a dry, lint-free cloth.
  2. Make sure the finger is dry and clean.
  3. Use a registered finger.
  4. Register another finger if necessary.

Display Problems

If the internal screen remains blank:

  1. Check whether the notebook is powered on.
  2. Adjust screen brightness.
  3. Disconnect external displays.
  4. Restart the computer.
  5. Run available diagnostics when needed.

Power Problems

  1. Check the electrical outlet.
  2. Verify that the power adapter is connected properly.
  3. Check the battery installation.
  4. Restart or reset the notebook if necessary.

Error Messages and Codes

The ThinkPad 25 displays startup error messages when hardware, firmware, or configuration problems are detected.

Error CodeDescriptionRecommended Action
0177Bad supervisor password dataObtain authorized service
0183Invalid security settings checksumReview security settings in BIOS
0187EEPROM data access errorObtain authorized service
0188Invalid RFID serialization informationObtain authorized service
0189Invalid RFID configuration informationObtain authorized service
0190Critical low-battery conditionConnect AC power and charge
0191Invalid remote configuration changeConfirm configuration and retry
0199Supervisor password retry limit exceededConfirm password and enter BIOS
0270Real-time clock errorObtain authorized service
0271Date and time settings errorCorrect date and time in BIOS
1802Unauthorized network cardRemove unsupported card
1820Multiple external fingerprint readersDisconnect extra readers
2100Main storage detection errorService storage device
2101M.2 SSD detection errorService M.2 SSD
2102Main storage detection errorService storage device
2110Main storage read errorService storage device
2111M.2 SSD read errorService M.2 SSD
2112Main storage read errorService storage device
2200Invalid machine type or serial numberObtain authorized service
2201Invalid machine UUIDObtain authorized service
Fan ErrorCooling fan failureShut down immediately and obtain service
Thermal Sensing ErrorThermal sensor failureShut down immediately and obtain service

UEFI Variable Storage Nearly Full

This message indicates that the system’s nonvolatile UEFI variable storage is almost full.

Press F1 to enter ThinkPad Setup and review the cleanup confirmation.

Selecting the cleanup option deletes applicable variables created by the operating system or applications while retaining UEFI-defined global variables.

SmartBeep Diagnostic Codes

Lenovo SmartBeep can identify startup beep errors using a compatible smartphone application.

Using SmartBeep

  1. Visit https://support.lenovo.com/smartbeep.
  2. Install the diagnostic application.
  3. Open the application.
  4. Place the phone near the notebook.
  5. Press Fn to repeat the diagnostic beep.
  6. Review the decoded error.

Diagnostic Error Codes

CodeMeaningRecommended Action
0001Reset errorCheck power/reset condition; service if unresolved
0002Internal bus errorSystem board service
0281Embedded controller errorSystem board service
0282Memory module errorCheck memory installation or replacement
0283PCI resource errorProfessional hardware inspection
0284TCG-related validation errorSystem board service
0285TPM initialization errorSystem board service
0286Integrated graphics errorSystem board service
0287Discrete graphics errorProfessional hardware service
0288Computer display errorProfessional display or system board service

Service-only procedures should be performed by an authorized technician.

Windows Recovery

Resetting Windows 10

  1. Open the Start menu.
  2. Select Settings > Update & Security > Recovery.
  3. Under Reset this PC, click Get started.
  4. Choose the required recovery option.
  5. Follow the instructions.

Windows recovery can reinstall the operating system while offering options to retain or remove personal files.

Advanced Startup

  1. Open Settings > Update & Security > Recovery.
  2. Under Advanced startup, click Restart now.
  3. Select Troubleshoot > Advanced options.
  4. Choose the required repair or startup function.

Recovery After Failed Startup

If Windows fails to start twice consecutively, the Windows Recovery Environment can start automatically.

Use the available troubleshooting or recovery options.

Keep the notebook connected to AC power during recovery.

Creating a Recovery USB Drive

A USB recovery drive can be used to troubleshoot or recover Windows when normal recovery programs are unavailable.

USB Requirements

ItemRequirement
USB CapacityAt least 16 GB
AC PowerConnected
Existing USB DataDeleted During Creation

Creating the Recovery Drive

  1. Connect a USB drive with at least 16 GB capacity.
  2. Search Windows for Recovery.
  3. Select Create a recovery drive.
  4. Approve the User Account Control prompt.
  5. Follow the Recovery Drive instructions.

The required capacity may vary with the recovery image.

Recovering from USB

  1. Connect the recovery USB drive.
  2. Restart the computer.
  3. Press F12 repeatedly before Windows starts.
  4. Select the USB recovery device.
  5. Select the keyboard layout.
  6. Open Troubleshoot.
  7. Choose the required recovery option.

Cleaning and Maintenance

Cleaning the Exterior

Use a lint-free cloth lightly dampened with mild soap and water.

Do not apply liquid directly to the computer.

Cleaning the Keyboard

  1. Use a lint-free cloth dampened with mild soap and water.
  2. Wipe keys individually.
  3. Remove dust using a camera blower or cool air from a hair dryer.
  4. Avoid spraying cleaner directly onto the keyboard.

Cleaning the Display

  1. Turn off the computer.
  2. Gently wipe the screen with a dry, soft, lint-free cloth.
  3. For persistent marks, lightly moisten the cloth with water or eyeglass cleaner.
  4. Allow the display to dry before closing it.

Cleaning the Fingerprint Reader

Use a dry, soft, lint-free cloth to clean the reader when dirty or wet.

General Maintenance

  • Back up important data regularly.
  • Install relevant device drivers and firmware updates.
  • Keep cooling vents clear.
  • Remove unnecessary files and applications.
  • Monitor battery condition.
  • Avoid extreme temperatures and physical shocks.

Storage and Travel Instructions

Long-Term Battery Storage

For extended storage, rechargeable batteries should be maintained at approximately 30%–50% charge.

Lenovo recommends charging stored batteries about once each year to prevent overdischarge.

Traveling with the Computer

  • Use a protective carrying case.
  • Disconnect power cords and accessories before packing.
  • Follow airline requirements for electronic devices.
  • Use Airplane Mode when required.
  • Protect the display from pressure during transportation.

Replacement Parts and Accessories

The ThinkPad 25 includes customer-replaceable components.

Self-Service CRUs

ComponentClassification
AC Adapter and Power CordSelf-Service
Removable BatterySelf-Service
Base Cover AssemblySelf-Service
Coin-Cell BatterySelf-Service
Memory ModuleSelf-Service

Optional-Service CRUs

ComponentClassification
M.2 2280 SSD, Cable, and AdapterOptional-Service
Wireless LAN CardOptional-Service
Wireless WAN CardOptional-Service

Before Replacing a Component

  1. Back up important files when appropriate.
  2. Turn off the notebook.
  3. Disconnect AC power.
  4. Disconnect connected devices.
  5. Disable Fast Startup.
  6. Disable the built-in battery through BIOS.
  7. Follow the appropriate component replacement instructions.

Disabling the Built-In Battery

  1. Restart the computer.
  2. Press F1 when the Lenovo logo appears.
  3. Select Config > Power.
  4. Choose Disable Built-in Battery.
  5. Confirm the action.
  6. Allow the computer to shut down.
  7. Wait three to five minutes before servicing.

Replacing the Removable Battery

  1. Disable the built-in battery.
  2. Turn off and disconnect the notebook.
  3. Close the display and turn the computer over.
  4. Move the battery latches to the unlocked position.
  5. Remove the existing battery.
  6. Insert a Lenovo-approved replacement battery until it clicks.
  7. Confirm that the battery is securely locked.

Replacing a Memory Module

The computer supports DDR4 SODIMM memory up to 16 GB.

The replacement procedure involves:

  1. Disabling the built-in battery.
  2. Removing the removable battery.
  3. Removing the base cover.
  4. Releasing the memory-module retaining clips.
  5. Removing the module.
  6. Inserting the compatible replacement at an angle of approximately 20 degrees.
  7. Pressing the module downward until secured.
  8. Reinstalling the cover and battery.

Avoid touching the memory module’s electrical contacts.

Replacing the M.2 2280 SSD

The notebook uses an M.2 2280 solid-state drive.

Before replacement:

  • Back up important data.
  • Disable the built-in battery.
  • Disconnect power.
  • Remove the removable battery and base cover.
  • Handle the SSD carefully.
  • Follow the specified cable, converter, and mounting procedure.

The SSD is an optional-service CRU.

Accessories

Compatible accessories can include docking stations, storage devices, memory modules, power adapters, replacement batteries, and input devices.

Accessory information:

https://www.lenovo.com/accessories

Warranty Information

The ThinkPad 25 is covered by the applicable Lenovo Limited Warranty.

Warranty service depends on the product, location, and purchased coverage.

Applicable Warranty Services

During the warranty period, eligible services may include:

  • Hardware problem identification.
  • Repair of covered Lenovo hardware.
  • Applicable engineering changes.

Warranty Exclusions

Examples of services outside standard warranty coverage include:

  • Nonwarranted components.
  • Software problem identification.
  • BIOS configuration during an upgrade.
  • Driver modifications.
  • Network operating system maintenance.
  • Application installation and maintenance.

Lenovo Limited Warranty

https://www.lenovo.com/warranty/llw_02

Customer Support Information

Lenovo provides drivers, documentation, product information, troubleshooting resources, and authorized repair assistance.

Support Resources

ResourceWebsite
Lenovo Supporthttps://support.lenovo.com
Lenovo PC Supporthttps://pcsupport.lenovo.com
Support Phone Numbershttps://pcsupport.lenovo.com/supportphonelist
Product Registrationhttps://support.lenovo.com/productregistration
SmartBeep Diagnosticshttps://support.lenovo.com/smartbeep
Lenovo Accessorieshttps://www.lenovo.com/accessories
Lenovo Limited Warrantyhttps://www.lenovo.com/warranty/llw_02

Before Contacting Support

Prepare:

  • Computer model and machine type.
  • Serial number.
  • Operating system version.
  • Description of the problem.
  • Exact error message or code.
  • Relevant software and hardware configuration.
  • Results of diagnostic testing.

The machine type and serial number are identified on the computer’s bottom label.

Frequently Asked Questions

1. What are the specifications of the Lenovo ThinkPad 25?

The Lenovo ThinkPad 25, machine type 20K7, features a 14-inch 1920 × 1080 IPS multi-touch display, traditional seven-row backlit keyboard, DDR4 SODIMM memory up to 16 GB, M.2 2280 SSD, Thunderbolt 3-compatible USB-C, HDMI, Ethernet, Bluetooth, Wi-Fi, and fingerprint authentication.

2. How do I enter BIOS on the ThinkPad 25?

Restart the notebook and press F1 when the Lenovo logo appears. ThinkPad Setup provides access to startup, power, security, network, and hardware configuration settings.

3. How do I reset a frozen ThinkPad 25?

Hold the Power button until the notebook turns off. If it does not respond, disconnect the AC adapter and insert a straightened paper clip into the emergency-reset hole on the underside.

4. How do I replace the ThinkPad 25 battery?

Disable the built-in battery through BIOS, turn off and disconnect the notebook, release the removable battery latches, remove the battery, and insert a compatible Lenovo replacement until it locks securely.

5. How much RAM does the ThinkPad 25 support?

The ThinkPad 25 supports DDR4 SODIMM memory with a maximum listed capacity of 16 GB.

6. How do I change the ThinkPad 25 boot order?

Press F1 during startup, open Startup > Boot, and change the preferred boot order. Press F10 to save. For a temporary startup-device selection, press F12 during startup.

7. How do I create a ThinkPad 25 recovery USB?

Connect a USB drive with at least 16 GB capacity, search Windows for Create a recovery drive, and follow the instructions. The process deletes existing data from the USB drive.

8. Where can I download Lenovo ThinkPad 25 drivers and BIOS updates?

Drivers, firmware, BIOS updates, and support resources are available at https://support.lenovo.com. Select the ThinkPad 25 or machine type 20K7 to find the appropriate software.

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