neoStat Touch-e Smart Thermostat

IMI Heatmiser Smart Electric Floor Thermostat

The IMI Heatmiser neoStat Touch-e is a smart programmable thermostat designed to control electric underfloor heating systems. It combines temperature regulation, programmable heating schedules, a touchscreen interface, floor temperature monitoring, and wireless connectivity through the Heatmiser neoHub.

The thermostat is available in two models: neoStat Touch-e and neoStat Touch-e Carbon. Both models provide thermostat and time clock operation, while the Carbon model also includes adjustable backlight dimming.

The neoStat Touch-e operates using a 230V AC mains supply and supports an electric heating mat or cable load of up to 16 amps. It can measure temperature using its built-in air sensor, an optional remote air sensor, a floor sensor, or a combination of air and floor sensing.

Two operating modes are available:

• Mode 1 – Thermostat: Controls electric underfloor heating according to the selected temperature and heating schedule.
• Mode 2 – Time Clock: Controls a compatible electrical load according to programmed ON and OFF switching times.

The thermostat also supports Temperature Hold, Thermostat Advance, Frost Protection, Holiday Mode, keypad locking, Optimum Start, and advanced heating settings.

When connected to a Heatmiser neoHub, it can communicate through the neo mesh network and be controlled using the Heatmiser neoApp.

Important: Electric underfloor heating must only be controlled in Thermostat Mode. Mode 2 (Time Clock) must not be used to control electric underfloor heating mats or cables.

Product Overview and Technical Specifications

The neoStat Touch-e is part of the IMI Heatmiser neoStat Series and is designed for flush-mounted installation.

Understanding the Programmable Room Thermostat

The neoStat Touch-e combines a heating programmer with a temperature controller.

The thermostat measures temperature and activates heating when the temperature falls below the selected target. Once the required temperature is reached, the thermostat stops requesting heat.

The programming function allows different temperature settings to be applied at selected times throughout the day.

How Temperature Settings Affect Heating

Increasing the target temperature does not cause a heating system to warm a room faster.

The time required to heat a room depends on the design and size of the heating system.

A higher temperature setting causes the heating system to continue operating until the higher temperature is reached.

Similarly, lowering the target temperature does not make a room cool faster. It changes the temperature that the thermostat maintains.

Selecting a Comfortable Temperature

A suitable way to establish a comfortable heating temperature is to begin with a lower setting, such as 18°C, and increase it gradually by 1°C each day until the required comfort level is reached.

Once a comfortable temperature has been established, the thermostat can maintain it according to the programmed schedule.

Avoiding unnecessarily high temperature settings can reduce heating energy consumption.

Thermostat Position and Temperature Accuracy

Room thermostats require unrestricted airflow to measure temperature accurately.

The thermostat should not be covered with curtains or obstructed by furniture.

Nearby electrical heaters, televisions, and lamps can also affect temperature measurement and interfere with normal operation.

Parts, Components, and Touch Controls

The neoStat Touch-e has an LCD touchscreen with control options displayed along the bottom and within the screen.

The thermostat includes a removable front panel, mounting back plate, retaining screw, and electrical terminals.

Main Components

Touchscreen Controls

The available buttons change depending on the selected screen.

Understanding the LCD Display

The neoStat Touch-e LCD displays temperature, time, heating demand, active programs, and system status.

The manufacturer provides a numbered LCD illustration on PDF pages 10–11.

Thermostat Mode Display Indicators

Heating Demand Indicator

When the flame icon appears, the thermostat is requesting heating.

When the flame icon is absent, the thermostat does not currently require heating to achieve the selected temperature.

The flame icon flashes when Optimum Start is operating.

Floor Temperature Limit Indicator

When the floor probe reaches the configured floor temperature limit, the floor limit symbol appears.

The floor limit setting is configured through the thermostat’s optional features.

Sensor Warning Indicator

The sensor warning symbol appears when the thermostat fails to receive a signal from a wireless temperature sensor or window/door switch.

Safety Instructions and Installation Precautions

The neoStat Touch-e operates from a 230V AC mains supply and controls an electrical load.

Installation must be performed by a qualified electrician and comply with local electrical regulations.

Important Safety Requirements

• The maximum connected electric heating load is 16 amps.
• The thermostat must be connected according to the manufacturer’s wiring diagram.
• A qualified electrician must perform electrical installation.
• The mains supply arrangement shown in the manual includes an RCD.
• Electric underfloor heating must not be controlled using Time Clock Mode.
• The correct operating mode must be selected for the intended application.
• The thermostat must be mounted using a back box with a minimum depth of 35 mm.
• The LCD screen must not be pressed forcefully because permanent damage may occur.

Installation Location

The thermostat should be mounted at eye level.

It should not be installed near a direct heat source because this may interfere with temperature measurement and operation.

Electric Underfloor Heating Restriction

Mode 2 (Time Clock) must not be used to control electric underfloor heating mats or cables.

For electric underfloor heating applications, the thermostat must be configured in Mode 1.

Installing the neoStat Touch-e Thermostat

The neoStat Touch-e is designed for flush mounting into a recessed wall back box.

A minimum back box depth of 35 mm is required.

Step 1: Remove the Front Panel

1. Locate the retaining screw on the bottom edge of the thermostat.
2. Use a small screwdriver to loosen the screw slightly.
3. Carefully separate the thermostat front panel from the back plate.
4. Place the front panel somewhere safe.

Step 2: Connect the Electrical Wiring

The electrical cables must be connected according to the appropriate wiring diagram.

• Thermostat Mode: Refer to printed manual page 30, PDF page 31.
• Time Clock Mode: Refer to printed manual page 38, PDF page 39.

The correct wiring arrangement depends on the connected equipment and selected operating mode.

Step 3: Mount the Back Plate

1. Position the back plate against the recessed wall back box.
2. Align the mounting holes.
3. Screw the back plate securely into the box.

Step 4: Reattach the Front Panel

1. Position the thermostat front panel against the mounted back plate.
2. Carefully clip the front section into position.
3. Tighten the retaining screw.

The installation sequence is illustrated on PDF pages 6–7.

Selecting Thermostat or Time Clock Mode

The neoStat Touch-e supports two operating modes.

Thermostat Mode is the factory default.

Mode 1: Thermostat

Mode 1 controls heating according to temperature settings and programmed comfort levels.

It is the mode used for electric underfloor heating.

Mode 2: Time Clock

Mode 2 switches a compatible electrical load according to programmed ON and OFF times.

It does not provide temperature-regulated underfloor heating control.

How to Change the Operating Mode

1. Press and hold Power for 3 seconds.
2. The screen becomes blank except for Power, CLOCK, and SETUP.
3. Press and hold SETUP for 10 seconds.
4. The thermostat performs a factory reset.
5. Two operating mode options appear.
6. Use Left and Right to select the required mode.
7. Select 1 for Thermostat or 2 for Time Clock.
8. Press DONE to confirm.
9. Press Power once.

The thermostat restarts in the selected mode.

Important: Changing the operating mode performs a factory reset and clears previously configured parameters.

Connecting the neoHub

The neoStat Touch-e can connect to a compatible Heatmiser neoHub.

The neoHub provides access to the Heatmiser neoApp and allows connected thermostats to communicate through the neo mesh network.

Step 1: Connect the neoHub to the Router

1. Connect the neoHub to the router using the supplied Ethernet cable.
2. Connect the neoHub power supply.
3. Wait for the router to assign an IP address.

The Link LED turns red when the neoHub connects to the local network.

When the neoHub connects to the Heatmiser cloud server, the Link LED turns green.

Step 2: Set Up the neoApp

1. Connect a smartphone or tablet to the same Wi-Fi network as the router.
2. Download the Heatmiser neoApp from the Apple App Store or Google Play Store.
3. Register an account.
4. Sign in.
5. Select Add Location.
6. Press the Connect button on the neoHub when prompted.
7. Enter a name for the location after the hub connects successfully.

The neoHub is now associated with the account.

Pairing the neoStat Touch-e With the neoHub

After the neoHub has been added to the app, the thermostat can be paired as a zone.

Step 1: Start Pairing in the neoApp

1. Open the neoApp.
2. Select ADD NEOSTAT.
3. Enter a preset or custom name.
4. Press NEXT.

The app provides two minutes for the neoStat Touch-e to join the neoHub.

Step 2: Activate Pairing on the Thermostat

1. Press and hold Power for 3 seconds.
2. The display shows Power, CLOCK, and SETUP.
3. Press SETUP once.
4. Press NEXT.

The mesh symbol begins flashing.

Step 3: Confirm Pairing

When the thermostat connects successfully:

• The mesh icon remains continuously displayed.
• A pairing confirmation appears in the neoApp.

Step 4: Complete Setup

In the app:

• Select ADD ANOTHER to add another zone.
• Select FINISH to complete setup.

The neoHub only needs to be paired with the account once.

Additional thermostats can be added through the ZONES section by selecting EDIT and ADD ZONE.

Understanding the Mesh Network

The neoStat Touch-e communicates with compatible devices using the neo mesh network.

Connected thermostats can relay wireless signals through other devices on the network until communication reaches its destination.

This arrangement can extend the wireless communication range and improve network stability.

Mesh Connection Indicator

When the thermostat is communicating with the neoHub, the mesh symbol is displayed.

If the symbol disappears, the connection to the neoHub has been lost.

Mode 1: Thermostat Operation

Thermostat Mode provides temperature-based heating control.

The neoStat Touch-e can maintain a selected temperature manually or follow programmed comfort levels.

Available functions include:

• Heating temperature control.
• Programmable comfort levels.
• Manual temperature adjustment.
• Temperature Hold.
• Thermostat Advance.
• Frost Protection.
• Holiday Mode.
• Floor temperature monitoring.
• Keypad locking.
• Optimum Start.
• Advanced thermostat configuration.

Turning the Thermostat On and Off

How to Turn the Thermostat Off

1. Press and hold Power for approximately 3 seconds.
2. The display shows SETUP and CLOCK.
3. After approximately 10 seconds, these options disappear.
4. Only the Power icon remains.

The thermostat display and heating output are now switched off.

How to Turn the Thermostat On

Press Power once.

The thermostat returns to the main operating display.

Understanding the Heating Status

The flame icon indicates that heating is being requested.

When the flame icon is absent, there is no current heating requirement to maintain the selected temperature, although the thermostat remains active.

Setting the Time and Date

The neoStat Touch-e uses clock and calendar information for programmed heating and holiday operation.

How to Set the Clock

1. Press and hold Power for 3 seconds.
2. The screen shows CLOCK and SETUP.
3. Press CLOCK.
4. The year digits begin flashing.
5. Use Up and Down to select the year.
6. Press NEXT.
7. Set the month using Up and Down.
8. Press NEXT.
9. Repeat the process for the day, hour, and minutes.
10. Press DONE to save the settings.
11. Press Power to return to the main display.

The clock uses a 24-hour time format.

Room and Floor Temperature Display

The neoStat Touch-e can display room temperature, floor temperature, or a reading from the configured sensor arrangement.

Room Temperature

When room temperature is being displayed, ROOM TEMP appears beside the temperature value.

Floor Temperature

When floor temperature is being displayed, FLOOR TEMP appears beside the temperature reading.

How to View the Floor Temperature

When air and floor sensors are both enabled, room temperature appears by default.

To check the floor temperature:

1. Press FLOOR.
2. The current floor temperature appears.
3. After 10 seconds, the display returns to the room temperature reading.

The FLOOR control provides a temporary view of the floor sensor reading.

Adjusting the Set Temperature

The Up and Down controls allow the target temperature to be changed directly.

How to Change the Temperature

1. Press Up or Down.
2. SET TEMP appears with the target temperature.
3. Use Up and Down to select the required value.
4. Press DONE.

The thermostat returns to the main display with the selected target temperature.

How Long Does the Adjustment Last?

When the thermostat is following a programmed heating schedule, the manually selected temperature remains active until the next comfort level begins.

The thermostat then returns to the programmed temperature.

How to Cancel a Temperature Override

1. Press Up or Down to open the temperature adjustment screen.
2. Press CANCEL.

The temporary override is canceled.

Heating Programs and Comfort Levels

The neoStat Touch-e supports three programmable heating schedule arrangements and a manual thermostat option.

Available Programming Modes

The factory default programming mode is Weekday/Weekend.

Default Heating Comfort Levels

Each comfort level establishes the required temperature from its starting time until the next programmed comfort level.

Weekday/Weekend Programming

This mode provides four comfort levels for Monday through Friday and four separate levels for Saturday and Sunday.

7 Day Programming

In 7 Day Mode, each day can be configured independently with four comfort levels.

24 Hour Programming

In 24 Hour Mode, the same four comfort levels are used every day.

Programming the Comfort Levels

The heating schedule can be changed directly through the thermostat touchscreen.

How to Set the Heating Schedule

1. Press EDIT.
2. Press DAY to select the required day or day group.
3. WAKE appears with its current time and temperature.
4. Use the upper Up and Down controls to change the hours and minutes.
5. Use the center Up and Down controls to change the temperature.
6. Press the Right Arrow.
7. LEAVE appears with its current settings.
8. Repeat the time and temperature adjustments.
9. Continue through RETURN and SLEEP.
10. Press DONE to save the program.

Disabling an Unused Comfort Period

An unused comfort period can be disabled by setting its time to –:–.

The thermostat will skip that period and continue to the next programmed level.

Temperature Hold Function

Temperature Hold temporarily overrides the normal heating schedule.

It allows a different target temperature to be maintained for a selected period.

How to Activate Temperature Hold

1. Press HOLD.
2. Use Up and Down to select the required hold duration.
3. Use the temperature Up and Down controls to set the required hold temperature.
4. Press DONE.

HOLD LEFT appears on the display.

The remaining time counts down until the hold period ends.

When the countdown reaches zero, the thermostat returns to the normal heating schedule.

How to Cancel Temperature Hold

1. Press HOLD.
2. Press CANCEL.

The temporary hold ends and normal operation resumes.

How to Edit an Active Temperature Hold

1. Press HOLD.
2. Press EDIT.
3. Adjust the hold duration and temperature.
4. Press DONE to save the changes.

Thermostat Advance Function

Thermostat Advance activates the next programmed comfort level before its scheduled time.

This allows the upcoming programmed temperature to take effect early.

How to Activate Thermostat Advance

1. Press ADVANCE.
2. ADVANCED UNTIL appears with the relevant time and SET temperature.
3. Press DONE to confirm.

The thermostat uses the next programmed comfort level.

Viewing the Advance Temperature

1. Press Up or Down once.
2. The current SET temperature appears.
3. Press DONE to exit.

Changing the Advance Temperature

1. Press Up or Down.
2. Adjust the temperature.
3. Press DONE to confirm.

How to Cancel Thermostat Advance

1. Press ADVANCE.
2. Press CANCEL.

The thermostat returns to normal programmed operation.

Note: Multiple consecutive advances are not supported.

Frost Protection and Standby Mode

Frost Protection maintains a reduced temperature when normal heating is not required.

When active, heating is requested only if the room temperature falls below the selected frost protection temperature.

How to Activate Frost Protection

1. Press Power once.
2. The frost protection symbol appears.

The thermostat operates according to its configured frost temperature.

If heating becomes active, the flame symbol appears.

How to Cancel Frost Protection

Press Power once again.

The frost protection symbol disappears.

Frost Protection Settings

The frost protection temperature can be changed through the advanced settings.

Locking and Unlocking the Touchscreen

The neoStat Touch-e includes a keypad lock that uses a four-digit PIN.

How to Lock the Touchscreen

1. Press and hold HOLD for 10 seconds.
2. The display shows 0000.
3. Use Up and Down to select the first two digits of the PIN.
4. Press NEXT.
5. Use Up and Down to select the remaining two digits.
6. Press DONE.

The thermostat returns to the main display and shows the keypad lock indicator.

How to Unlock the Touchscreen

1. Press any key once.
2. The display shows 0000.
3. Enter the first two digits of the previously configured PIN.
4. Press NEXT.
5. Enter the remaining two digits.
6. Press DONE.

The touchscreen unlocks and returns to the main display.

The lock indicator appears only while the keypad is locked.

Holiday Mode

Holiday Mode temporarily changes the thermostat’s normal operating schedule.

In Thermostat Mode, the target temperature is reduced to the configured frost protection temperature.

The reduced temperature is maintained throughout the holiday period.

When the holiday ends, the thermostat automatically returns to its programmed operation.

How to Set a Holiday

1. Press HOLIDAY.
2. Use Up and Down to select the holiday ending year.
3. Press NEXT.
4. Select the month.
5. Press NEXT.
6. Repeat the procedure for the ending day, hour, and minutes.
7. Press DONE.

The holiday setting is saved.

The screen indicates that Frost Protection is active.

Changing the Frost Temperature During Holiday Mode

1. Press Up or Down.
2. Select the required frost protection temperature.
3. Press DONE.

Advanced Thermostat Settings

The neoStat Touch-e includes optional configuration settings for temperature regulation, sensor selection, floor protection, heating schedules, and display preferences.

Most advanced settings can remain at their factory defaults.

How to Access Advanced Settings

1. Press and hold Power for 3 seconds.
2. The display shows SETUP and CLOCK.
3. Press SETUP.
4. Use the upper Up and Down controls to select a feature number.
5. Use the center Up and Down controls to change its setting.
6. Repeat the procedure for any additional features.
7. Press DONE to save the settings.
8. Press Power to return to the main display.

Optional Settings Reference Table

Feature 01: neoHub Pairing

Feature 01 is used to add the thermostat to a Heatmiser neoHub.

The mesh symbol flashes during pairing and remains displayed when the connection is successful.

Feature 02: Switching Differential

Switching Differential determines how far the measured temperature must fall below the target temperature before heating starts.

For example, with a target temperature of 20°C:

• A 1°C differential activates heating at 19°C and stops it at 20°C.
• A 2°C differential activates heating at 18°C and stops it at 20°C.

The factory default is 1°C.

Feature 03: Frost Protection Temperature

This feature sets the target temperature maintained during Frost Protection.

The available range is 5–17°C.

The factory default is 12°C.

Feature 04: Output Delay

Output Delay helps prevent rapid switching of the heating output.

The adjustable range is 0–15 minutes.

The default is 0 minutes, meaning no additional delay is applied.

Feature 05: Temperature Adjustment Limit

This feature restricts temperature changes made using Up and Down.

The restriction also applies when the touchscreen is locked, allowing limited temperature adjustment.

The range is 0–10°C, with a factory default of 0.

Feature 06: Sensor Selection

The thermostat supports five sensor configurations.

When both air and floor sensors are selected, the floor sensor operates as a limiting sensor to help prevent the floor from overheating.

Feature 07: Floor Temperature Limit

This feature sets the maximum permitted floor temperature when the floor sensor is enabled as a limiting sensor.

The adjustable range is 20–45°C.

The factory default is 28°C.

When the configured limit is reached, the floor limit indicator appears on the display.

Feature 08: Optimum Start

Optimum Start calculates when heating should begin so that the programmed temperature can be reached at the selected time.

The thermostat uses its measured rate of temperature increase to estimate the required heating duration.

The adjustable range is 0–5 hours.

The default is 0, meaning the function is disabled.

Feature 09: Rate of Change

Rate of Change represents the number of minutes the thermostat calculates are required to increase temperature by 1°C.

For example, a value of 20 represents approximately 20 minutes for a 1°C increase.

The initial value is 20 minutes.

The calculation can change daily as the thermostat monitors heating performance.

The setting is informational and cannot be adjusted manually.

Feature 12: Programming Mode

Feature 13: Temperature Format

This feature changes the temperature display.

Feature 14: Backlight Dimming – Touch-e Carbon Only

The neoStat Touch-e Carbon supports adjustable LCD backlight dimming.

When the thermostat is not being operated, the display brightness reduces automatically.

The Low setting provides reduced display brightness for environments such as bedrooms.

This feature applies only to the Touch-e Carbon model.

Recalibrating the Thermostat

The neoStat Touch-e is factory calibrated and normally does not require recalibration.

How to Recalibrate

1. Press and hold Power for 3 seconds.
2. The display shows SETUP and CLOCK.
3. Press and hold Power for 10 seconds.
4. The current temperature appears.
5. Use Up and Down to select the new temperature value.
6. Press DONE to confirm.
7. The display becomes blank.
8. Press Power to turn the thermostat back on.

The thermostat will use the newly configured temperature calibration.

Error Codes and Troubleshooting

The neoStat Touch-e displays an error code when a temperature sensor fault is detected.

Error Code Reference

Error E0: Internal Sensor Fault

E0 indicates that the internal temperature sensor has developed a fault.

Technical assistance should be obtained from the manufacturer or an appropriate service professional.

Error E1: Floor Sensor Fault

E1 indicates a problem with the remote floor temperature probe.

Possible conditions include:

• The floor probe is not connected.
• The probe is wired incorrectly.
• The probe is faulty.

The floor probe connection and condition require checking.

Error E2: Remote Air Sensor Fault

E2 indicates a problem with the remote air temperature probe.

Possible conditions include:

• The remote air probe is not connected.
• The remote air probe is wired incorrectly.
• The remote air probe is faulty.

The sensor and its electrical connections require assessment.

Remote Temperature Probe Connections

The neoStat Touch-e supports two optional remote temperature probes:

• Remote floor sensor.
• Remote air sensor.

The manufacturer’s wiring illustration identifies the sensor terminals as RT1, RT2, and Negative.

Compatible Probe Types

Remote Probe Terminal Connections

Floor Sensor Connection

The floor probe connects to RT1 and Negative.

The connected probe can be used for temperature regulation or floor temperature limiting, depending on the selected sensor mode.

Remote Air Sensor Connection

The remote air probe connects to RT2 and Negative.

The probe provides an external air temperature reading when the corresponding sensor mode is selected.

The remote probe connections are illustrated on PDF page 30.

Thermostat Mode Wiring Diagram

The Thermostat Mode wiring diagram is located on PDF page 31 (printed manual page 30).

It shows the neoStat Touch-e connected to:

• 230V AC mains supply.
• RCD supply arrangement.
• Electric underfloor heating mat or heating wire.
• Optional floor temperature sensor.
• Optional remote air temperature sensor.

Wiring Terminal Identification

The manufacturer’s diagram shows the following terminal labels:

The terminal labels appear in the following order:

RT1 — – — RT2 — N — N — LOAD — L

Mains Supply and Heating Load

The wiring diagram shows a 230V AC mains supply connected through an RCD arrangement.

The connected electric underfloor heating mat or cable must not exceed 16 amps.

Maximum Heating Load

Sensor Connections

The floor sensor and remote air sensor connections are shown separately from the mains and heating load terminals.

The correct connections must follow the manufacturer’s original wiring diagram.

All electrical connections must be completed by a qualified electrician.

Mode 2: Time Clock Operation

Mode 2 allows the neoStat Touch-e to operate as a programmable time clock.

In this mode, the electrical output is controlled according to programmed switching times rather than room temperature.

Important: Mode 2 must not be used to control electric underfloor heating.

Time Clock LCD Display

The Time Clock Mode display includes indicators for current output status, scheduled switching periods, holiday operation, and timer overrides.

Time Clock Display Indicators

Programming Time Clock Switching Times

The Time Clock provides four programmed switching periods per day or day group.

Each switching period has an ON time and an OFF time.

Time Clock Programming Modes

How to Program Switching Times

1. Press EDIT.
2. Press DAY to select the required day or day group.
3. WAKE appears with TIMER ON.
4. Use the upper Up and Down controls to set the WAKE ON time.
5. Use the center Up and Down controls to select TIMER OFF.
6. The current OFF time appears.
7. Use the upper Up and Down controls to set the OFF hour and minutes.
8. Press the Right Arrow.
9. LEAVE appears with its current ON time.
10. Repeat the procedure for the remaining switching periods.
11. Continue through RETURN and SLEEP.
12. Press DONE to save the settings.

Disabling an Unused Switching Period

An unused switching period can be disabled by setting its time to –:–.

The time clock ignores that period and continues with the next programmed switching time.

Timer Advance Function

Timer Advance activates the next programmed switching period before its scheduled time.

How to Activate Timer Advance

1. Press ADVANCE.
2. The display shows ADVANCED UNTIL and the output status.
3. Press DONE.

The next programmed switching state becomes active.

How to Cancel Timer Advance

1. Press ADVANCE.
2. Press CANCEL.

The time clock returns to normal programmed operation.

Multiple consecutive advances are not supported.

Timer Override Function

Timer Override temporarily changes the timed output state for a selected duration.

The output can be set to TIMER ON or TIMER OFF.

How to Activate Timer Override

1. Press HOLD.
2. Use Up and Down to select the required hold duration.
3. Use the center Up and Down controls to select TIMER ON or TIMER OFF.
4. Press DONE.

HOLD LEFT appears with the remaining override duration.

When the countdown finishes, the time clock returns to its normal programmed schedule.

How to Cancel Timer Override

1. Press HOLD.
2. Press CANCEL.

The override ends and normal programmed operation resumes.

Holiday Mode in Time Clock Operation

In Time Clock Mode, Holiday Mode temporarily disables the programmed switching schedule.

When the holiday ends, the system automatically returns to its previous programmed operation.

How to Activate Holiday Mode

1. Press HOLIDAY.
2. Use Up and Down to select the holiday ending year.
3. Press NEXT.
4. Select the month.
5. Press NEXT.
6. Repeat the procedure for the ending day, hour, and minutes.
7. Press DONE.

The holiday settings are saved.

Advanced Time Clock Settings

The Time Clock Mode includes three optional features.

Time Clock Optional Settings Table

Feature 02: Programming Mode

Feature 03: Carbon Backlight Dimming

This setting applies only to the Touch-e Carbon.

How to Change Time Clock Optional Settings

1. Press and hold Power for 3 seconds.
2. The display shows SETUP and CLOCK.
3. Press SETUP.
4. Use the upper Up and Down controls to select the required feature.
5. Use the center Up and Down controls to change its value.
6. Press DONE.
7. Press Power to return to the main display.

Time Clock Mode Wiring Diagram

The Time Clock Mode wiring diagram is located on PDF page 39 (printed manual page 38).

The diagram shows the neoStat Touch-e connected to a 230V AC mains supply through an RCD arrangement and a switched electrical load.

Wiring Terminals

The terminal labels are:

RT1 — – — RT2 — N — N — LOAD — L

Maximum Connected Load

The wiring diagram specifies a maximum connected load of 16 amps.

Important Restriction

Electric underfloor heating mats or cables must not be connected for operation in Time Clock Mode.

The manufacturer states this restriction directly in the Time Clock wiring diagram.

The original diagram must be followed for the exact electrical connections.

Factory Reset Instructions

The neoStat Touch-e performs a factory reset through the Mode Select procedure.

How to Factory Reset the neoStat Touch-e

1. Press and hold Power for 3 seconds.
2. The display shows SETUP and CLOCK.
3. Press and hold SETUP for 10 seconds.
4. The thermostat performs a factory reset.
5. The operating mode selection screen appears.
6. Use Left and Right to select the required mode.
7. Select Mode 1 for Thermostat or Mode 2 for Time Clock.
8. Press DONE.
9. Press Power once.

The thermostat restarts in the selected mode.

Important: The reset clears the previously configured parameters. Heating schedules, optional features, and neoHub pairing may need to be configured again.

Common Operating Problems and Checks

The following checks use the operating functions and status indicators described in the manual.

Checking Heating Schedule Operation

If the thermostat is not following the expected heating schedule:

1. Check that Mode 1 is selected.
2. Review the configured comfort levels.
3. Check whether Temperature Hold is active.
4. Check whether Thermostat Advance is active.
5. Check whether Frost Protection or Holiday Mode is active.
6. Review any displayed sensor error code.

Checking Floor Temperature Settings

When the floor limit indicator appears, the configured floor temperature limit has been reached.

Feature 07 controls the floor limit setting.

The floor sensor configuration can be reviewed through Feature 06.

Checking neoHub Communication

When paired successfully, the mesh icon remains displayed.

If the symbol disappears, communication with the neoHub has been lost.

The pairing procedure can be repeated when the thermostat needs to be connected to the hub again.

Radio Compliance Information

Heatmiser UK Ltd declares that the neoStat Touch-e radio equipment complies with Directive 2014/53/EU.

The manufacturer’s manual includes a QR code for the neoStat family Statement of Compliance, including security update support period information.

Customer Support and Manufacturer Information

IMI Heatmiser provides technical support and product information through its official support channels.

Further product information and technical specifications are available through the manufacturer’s website.

Frequently Asked Questions

1. How is the Heatmiser neoStat Touch-e thermostat programmed?

Press EDIT and select the required day or day group using DAY.

Set the starting time and temperature for WAKE, LEAVE, RETURN, and SLEEP.

Use the Up and Down controls to adjust values and the Right Arrow to move between comfort periods.

Press DONE to save the heating schedule.

2. How is the neoStat Touch-e factory reset?

Press and hold Power for 3 seconds until SETUP and CLOCK appear.

Press and hold SETUP for 10 seconds.

The thermostat resets and displays the operating mode options.

Select Mode 1 or Mode 2, press DONE, and press Power to restart.

3. What is the difference between neoStat Touch-e and Touch-e Carbon?

Both models provide thermostat and time clock operation, heating schedules, floor temperature monitoring, and neoHub compatibility.

The neoStat Touch-e Carbon additionally supports adjustable LCD backlight dimming, with Medium and Low brightness settings.

4. What does error E1 mean on the neoStat Touch-e?

E1 indicates a problem with the remote floor temperature probe.

The probe may be disconnected, incorrectly wired, or faulty.

The probe and its connections should be checked by a qualified professional.

5. How is the neoStat Touch-e connected to the neoHub?

Connect and register the neoHub through the neoApp.

Select ADD NEOSTAT in the app, then press and hold Power on the thermostat for 3 seconds.

Press SETUP, followed by NEXT, to activate pairing.

The mesh symbol flashes during pairing and remains displayed after a successful connection.

6. How is the neoStat Touch-e touchscreen unlocked?

Press any key once.

Enter the previously configured four-digit PIN using Up and Down.

Press NEXT after the first two digits, enter the remaining two digits, and press DONE.

The touchscreen unlocks and returns to the main display.

7. What is the maximum electric underfloor heating load supported by the neoStat Touch-e?

The manufacturer specifies a maximum connected load of 16 amps.

The thermostat uses a 230V AC supply and supports an electric heating mat or cable load up to this limit when used in Thermostat Mode.

8. Can the neoStat Touch-e control electric underfloor heating in Time Clock Mode?

No. The manufacturer explicitly prohibits using Mode 2 (Time Clock) to control electric underfloor heating mats or cables.

Electric underfloor heating must be controlled using Mode 1 (Thermostat).

Remove repeated operating instructionsAdd a quick-start troubleshooting section