Heatmiser neoStat Touch-e Carbon Thermostat User Manual

The Heatmiser neoStat Touch-e and neoStat Touch-e Carbon are smart electric floor thermostats from the IMI Heatmiser neo Stat Series. These thermostats are designed for electric floor heating control in Thermostat Mode and can also work as a Time Clock, although the manual clearly warns not to use Time Clock Mode for electric underfloor heating.

The official manual covers installation, mode selection, neoHub pairing, temperature control, comfort level programming, temperature hold, advance mode, frost protection, holiday mode, keypad lock, optional settings, remote probe connections, wiring diagrams, error codes, and support details.

Key Features

The Heatmiser neoStat Touch-e includes:

• Smart electric floor thermostat control
• Thermostat Mode and Time Clock Mode
• neoHub and neoApp pairing
• 230VAC power supply
• Electric floor heating load control up to 16A
• Built-in, remote air, and floor sensor options
• Room and floor temperature display
• Weekday/weekend, 7-day, and 24-hour programming
• Manual thermostat mode
• Temperature hold
• Thermostat advance
• Frost protection standby
• Holiday mode
• Touch display lock
• Optional backlight dimming on Carbon models
• Remote floor and remote air probe support
• Error code display
• Time Clock Mode with timer advance and timer override

Important Safety and Installation Notes

The neoStat Touch-e is designed to be flush mounted and requires a 35mm minimum depth back box.

Installation Do’s and Don’ts

Do	Don’t
Mount the thermostat at eye level	Do not install near a direct heat source
Read the manual before setup	Do not press hard on the LCD screen
Use the correct wiring diagram	Do not use Mode 2 for electric underfloor heating

The manual states that the product must only be installed by a qualified electrician and must comply with local installation regulations. The wiring diagram also states: Do not connect to an electric underfloor heating mat when using this device in Mode 2 “Time Clock.”

Parts and Controls

The neoStat Touch-e uses a touch display with on-screen control keys.

Main Touch Controls

Control	Function
Power key	Turns thermostat on/off or enables frost protection
Clock key	Sets time and date
Hold key	Starts temperature hold or timer override
Advance key	Brings forward the next comfort level or switching time
Holiday key	Sets holiday mode
Edit key	Edits comfort levels or switching times
Screen / Next key	Moves through setup screens
Done key	Saves and exits
Cancel key	Cancels override, hold, or editing
Up/Down keys	Adjust time, temperature, and setting values
Floor key	Shows floor temperature for 10 seconds

Product Specifications

Specification	Detail
Product models	Heatmiser neoStat Touch-e and Touch-e Carbon
Product type	Smart electric floor thermostat
Series	neo Stat Series
Mounting type	Flush mounted
Back box depth	35mm minimum
Power supply	230VAC
Maximum load	16A max
Modes	Mode 1 Thermostat, Mode 2 Time Clock
Default mode	Thermostat
Programming modes	Non-programmable, weekday/weekend, 7 day, 24 hour
Temperature format	°C or °F
Frost protection range	5°C to 17°C
Frost default	12°C
Floor temperature limit	20°C to 45°C
Floor limit default	28°C
Switching differential	0.5°C, 1.0°C, 2.0°C, 3.0°C
Output delay	00 to 15 minutes
Remote probe type	NTC Thermistor 10K3A1
Carbon model feature	Backlight dimming: medium or low
RF frequency	2.4GHz 3.54dBm
Compliance	Directive 2014/53/EU

How to Install the Heatmiser neoStat Touch-e

Installation Steps

1. Loosen the retaining screw
   Use a small screwdriver to loosen the screw on the bottom face of the thermostat.
2. Separate the thermostat front
   Carefully remove the front half from the back plate.
3. Place the front safely aside
   Keep the front panel protected while wiring.
4. Connect the wiring
   Terminate the thermostat according to the wiring diagrams in the manual. Thermostat wiring is shown on page 30, and Time Clock Mode wiring is shown on page 38.
5. Secure the back plate
   Screw the back plate into the wall back box.
6. Refit the front panel
   Clip the front of the thermostat onto the back plate.
7. Tighten the retaining screw
   Secure the thermostat in place.

Mode Select: Thermostat or Time Clock

The neoStat Touch-e can work in two modes:

Mode	Function
Mode 1	Thermostat
Mode 2	Time Clock

Thermostat Mode is the default setting.

Important Mode Warning

The manual states: Do not use Mode 2 for electric underfloor heating.

How to Change Mode

Changing mode performs a factory reset and clears all parameters.

1. Press and hold the Power key for 3 seconds.
2. The screen goes blank and shows only CLOCK and SETUP.
3. Press and hold SETUP for 10 seconds.
4. The thermostat resets and shows two mode options.
5. Use Left/Right to select:
   • Mode 1 = Thermostat
   • Mode 2 = Time Clock
6. Press DONE to confirm.
7. Press the Power key once.
8. The thermostat restarts in the selected mode.

Mode 1: Thermostat Mode

Thermostat Mode controls electric floor heating using the selected sensor setup, programmed comfort levels, and temperature settings.

Thermostat Mode LCD Display

Display Item	Meaning
Holiday	Thermostat is in holiday mode
Frost protection	Frost protection is active
Flame symbol	Thermostat is calling for heat; flashes during optimum start
Advanced Until	Next comfort level has been brought forward
Day indicator	Shows the day of the week
Hold Left	Temperature hold is active
Clock	Shows time in 24-hour format
Mesh symbol	Connected to neoHub
Preheat / Frost active status	Shows active preheat or frost protection
Sensor warning	Wireless sensor or window/door switch signal has failed
Floor limit symbol	Floor probe has reached floor temperature limit
Room Temp / Floor Temp / Set Temp	Shows current sensor or set point status
Program indicator	Shows Wake, Leave, Return, Sleep, or active level
Floor key	Shows current floor temperature
Keypad lock	Touch display is locked
Temperature	Shows current sensor temperature
°C / °F	Temperature format
Time / date display	Used for clock, calendar, and holiday settings

Set Up and Pairing with neoHub

The neoStat Touch-e can connect to the Heatmiser neoHub for app-based smart control through the neoApp.

Pairing the neoHub

1. Connect the neoHub to the router using the Ethernet cable.
2. Connect the neoHub power supply.
3. Wait for the Link LED to turn red after network connection.
4. Wait for the Link LED to turn green when connected to the Heatmiser cloud server.
5. Connect a phone or tablet to the same Wi-Fi network.
6. Download the free Heatmiser neoApp from the Apple App Store or Google Play.
7. Register an account.
8. Sign in and tap Add Location.
9. Press the Connect button on the neoHub.
10. Enter a location title, such as Home.

The hub only needs to be paired to the account once. More neoStats can be added from Zones > Edit > Add Zone.

Pairing the neoStat Touch-e

1. In the app, select Add neoStat.
2. Enter a preset or custom title.
3. Press Next.
4. On the thermostat, press and hold the Power key for 3 seconds.
5. The screen shows the power icon, CLOCK, and SETUP.
6. Press SETUP once, then press NEXT.
7. The mesh symbol flashes on the display.
8. When connected, the mesh symbol stays permanently displayed.
9. The app confirms the connection.
10. Choose Add Another or Finish.

Power On and Off

Heating is active when the flame icon appears. If the flame icon is not shown, the thermostat does not currently need heat, but it remains active.

Turn the Thermostat Off

1. Press and hold the Power key for about 3 seconds.
2. The display shows SETUP and CLOCK.
3. After 10 seconds, only the power icon remains.
4. The display and heating output turn off.

Turn the Thermostat On

Press the Power key once.

Setting the Time and Date

1. Press and hold the Power key for 3 seconds.
2. The screen shows CLOCK and SETUP.
3. Tap CLOCK.
4. The year digits flash.
5. Use Up/Down, then press NEXT to set the year.
6. Repeat for month, day, hours, and minutes.
7. Press DONE, then press the Power key to save and return to the main display.

Temperature Display

The thermostat can be set to use:

• Built-in air sensor
• Floor sensor
• Built-in air sensor and floor sensor
• Remote air sensor
• Remote air sensor and floor sensor

The screen shows ROOM TEMP or FLOOR TEMP depending on the active sensor mode.

When both air and floor sensors are used, room temperature appears by default.

View Floor Temperature

Press the FLOOR key. The floor temperature appears for 10 seconds.

Temperature Control

To temporarily adjust the set temperature:

1. Press Up or Down.
2. The screen shows SET TEMP and the desired temperature.
3. Adjust using Up/Down.
4. Press DONE to confirm and return to the main display.

To cancel the override, press Up or Down, then press CANCEL.

The temperature override remains active only until the next programmed comfort level.

Edit Comfort Levels

The neoStat Touch-e supports:

Program Mode	Description
Weekday/Weekend	Weekdays share one schedule, weekends can have another
7 Day	Each day can be programmed separately
24 Hour	Same schedule every day
Non-programmable	Manual temperature control

Default Comfort Levels

Period	Time	Temperature
Wake	07:00	21°C
Leave	09:00	16°C
Return	16:00	21°C
Sleep	22:00	16°C

Unused levels should be set to –:–.

How to Edit Comfort Levels

1. Press EDIT.
2. Use DAY to select the day or period.
3. WAKE appears with the current time and temperature.
4. Use the top Up/Down keys to set hours and minutes.
5. Use the center Up/Down keys to set temperature.
6. Press the Right arrow to move to LEAVE.
7. Repeat for all comfort levels.
8. Set unused periods to –:–.
9. Press DONE to save.

Temperature Hold

Temperature Hold overrides the normal schedule for a selected time and temperature.

How to Set Temperature Hold

1. Press HOLD once.
2. Use Up/Down to set the hold time.
3. Press DONE.
4. Use Up/Down to set the hold temperature.
5. Press DONE.

The screen shows HOLD LEFT, and the time counts down before returning to the normal program.

Cancel or Edit Temperature Hold

1. Press HOLD once.
2. Press CANCEL to cancel hold.
3. Or press EDIT to change hold settings.

Thermostat Advance

Thermostat Advance brings the next comfort level forward before its programmed time.

How to Enable Advance

1. Press ADVANCE once.
2. The screen shows ADVANCED UNTIL and the set temperature.
3. Press DONE to confirm.

Multiple advances are not allowed.

How to Cancel Advance

1. Press ADVANCE once.
2. Press CANCEL.

During Advance, users can press Up/Down to view or change the set temperature, then press DONE.

Frost Protection Standby

Frost protection keeps heating off unless the room temperature drops below the frost protection temperature.

Enable or Disable Frost Protection

Press the Power key once. The frost icon toggles on or off.

If heating turns on during frost mode, the flame icon appears.

Locking and Unlocking the Touch Display

The neoStat Touch-e includes a keypad lock with a four-digit PIN.

Lock the Touch Display

1. Press and hold HOLD for 10 seconds.
2. The screen shows 0000.
3. Use Up/Down to set the first two digits.
4. Press NEXT.
5. Set the next two digits.
6. Press DONE.
7. The keypad lock icon appears.

Unlock the Touch Display

1. Press any key once.
2. Enter the four-digit PIN.
3. Use NEXT between the first and second pair of digits.
4. Press DONE.
5. The display unlocks.

Holiday Mode

Holiday mode changes behavior until a selected return date and time.

In Thermostat Mode

The thermostat lowers the set temperature to the frost protection level and keeps it there until the holiday period ends. After that, it returns to the normal program.

In Time Clock Mode

Scheduled programs are temporarily disabled. Once the holiday period ends, the programmed schedule resumes.

How to Set Holiday Mode

1. Press HOLIDAY once.
2. Set the year using Up/Down, then press NEXT.
3. Set the month, day, hours, and minutes.
4. Press DONE to confirm.
5. Frost protection active appears on screen.

To view or change the frost temperature during Holiday mode, press Up/Down, then press DONE.

Optional Thermostat Settings

Feature	Description	Setting
01	Pairing	Adds zone to neoHub
02	Switching differential	0.5°C, 1.0°C, 2.0°C, 3.0°C
03	Frost protection temperature	5°C to 17°C
04	Output delay	00 to 15 minutes
05	Up/down temperature limit	00°C to 10°C
06	Sensor selection	Built-in, remote air, floor, built-in + floor, remote air + floor
07	Floor temperature limit	20°C to 45°C
08	Optimum start	00 to 05 hours
09	Rate of change	Information only
10	Not used	Not used
11	Not used	Not used
12	Program mode	Non-programmable, weekday/weekend, 7 day, 24 hour
13	Temperature format	°C or °F
14	Backlight dimming	Carbon models only: medium or low

Adjusting Optional Settings

1. Press and hold the Power key for 3 seconds.
2. The display goes blank and shows Setup and Clock.
3. Press SETUP once.
4. Use the top Up/Down keys to scroll through features.
5. Use the center Up/Down keys to change the feature setting.
6. Press DONE to confirm.
7. Press the Power key once to return to normal operation.

Recalibrating the Thermostat

The manual states that the thermostat is factory set and does not need recalibration under normal operation.

Recalibration Steps

1. Press and hold the Power key for 3 seconds.
2. The display shows Setup and Clock.
3. Press and hold the Power key for 10 seconds.
4. The current temperature appears.
5. Use Up/Down to set the new temperature value.
6. Press DONE to confirm.
7. Press the Power key once to turn the thermostat on.

Error Codes

Error Code	Meaning	Recommended Action
E0	Internal sensor fault	Contact support or installer
E1	Remote floor probe not connected, wired incorrectly, or faulty	Check RT1 and negative terminal wiring
E2	Remote air sensor probe not connected, wired incorrectly, or faulty	Check RT2 and negative terminal wiring

Remote Probe Connections

The neoStat Touch-e supports up to two remote probe connections.

Probe	Type	Connection
Remote floor sensor	NTC Thermistor 10K3A1	RT1 and negative terminals
Remote air thimble sensor	NTC Thermistor 10K3A1	RT2 and negative terminals

Remote probe setup should match the selected sensor option in the feature menu.

Wiring Diagram

Thermostat Mode Wiring

The thermostat wiring diagram shows:

• 230VAC supply
• RCD
• Live and neutral
• Load output
• Matting or wire, 16A max
• Floor sensor
• Air sensor
• Terminals: RT1, -, RT2, N, N, LOAD, L

The manual states the product must only be installed by a qualified electrician and must comply with local installation regulations.

Time Clock Mode Wiring

Time Clock Mode uses the same terminal layout and also includes a warning not to connect the thermostat to an electric underfloor heating mat in Mode 2.

Mode 2: Time Clock Mode

Mode 2 turns the device into a time clock. The manual warns not to use this mode for electric underfloor heating.

Time Clock LCD Display

Display Item	Meaning
Holiday	Time clock is in holiday mode
Advanced Until	Next switching level has been brought forward
Day indicator	Shows day of the week
Hold Left	Timer hold is active
Clock	24-hour time display
Mesh symbol	Connected to neoHub
Set	Settings are being changed
Program indicator	Switching level being edited
Keypad lock	Display is locked
Timer On/Off	Output status
Time/date display	Used during clock/calendar setup

Setting Switching Times in Time Clock Mode

1. Press EDIT.
2. Use DAY to select the day or period.
3. WAKE and Timer On appear.
4. Use the top Up/Down keys to set the ON time.
5. Use the center Up/Down keys to select Timer Off.
6. Set the OFF time using the top Up/Down keys.
7. Press the Right arrow to move to LEAVE.
8. Repeat for all switching time levels.
9. Set unused periods to –:–.
10. Press DONE to save.

Timer Advance

Timer Advance brings the next switching time level forward before its programmed time.

Enable Timer Advance

1. Press ADVANCE once.
2. The display shows ADVANCED UNTIL and output status.
3. Press DONE.

Cancel Timer Advance

Press ADVANCE, then press CANCEL.

Multiple advances are not allowed.

Timer Override

Timer Override turns the timed output on or off for a chosen duration.

How to Use Timer Override

1. Press HOLD once.
2. Use Up/Down to set the hold time.
3. Use the center Up/Down keys to choose Timer On or Timer Off.
4. Press DONE.

The display shows HOLD LEFT, and the time counts down before returning to the normal program.

Cancel Timer Override

Press HOLD, then press CANCEL.

Time Clock Optional Settings

Feature	Description	Setting
01	Pairing	Adds zone to neoHub
02	Program mode	Non-programmable, weekday/weekend, 7 day, 24 hour
03	Backlight dimming	Carbon models only: medium or low

Troubleshooting Guide

Problem	Possible Cause	Recommended Action
Heating does not turn on	Set temperature may already be reached	Check the flame icon and raise the set temperature
Floor limit icon appears	Floor temperature limit reached	Check Feature 07 floor limit
Touch display does not respond	Keypad lock is active	Enter the four-digit PIN
Mesh icon is missing	neoHub connection lost	Check neoHub power, router connection, and app pairing
E0 appears	Internal sensor fault	Contact IMI Heatmiser support
E1 appears	Floor probe fault	Check RT1 and negative terminals
E2 appears	Remote air sensor fault	Check RT2 and negative terminals
Time Clock Mode is controlling floor heating	Incorrect mode use	Switch to Mode 1 Thermostat Mode
Wrong room or floor temperature shown	Sensor selection may be incorrect	Check optional Feature 06
Thermostat will not follow schedule	Program mode or comfort levels may be incorrect	Check Feature 12 and comfort levels
Carbon display too bright at night	Backlight dimming set to medium	Change Feature 14 or Feature 03 in Time Clock Mode to low

Support and Contact

IMI Heatmiser provides PDFs, FAQs, technical specifications, and support resources.

IMI Heatmiser Support

Support phone: +44 (0)1254 669090
Website: www.heatmiser.com

Address:
IMI Heatmiser
Units 1-5 Hurstwood Court, Mercer Way
Shadsworth Business Park
Blackburn, Lancashire, BB1 2QU
United Kingdom

The manual states that Heatmiser UK Ltd declares the radio equipment complies with Directive 2014/53/EU. RF frequency is listed as 2.4GHz 3.54dBm.

Official User Manual