Galaxy A57 5G SM-A576B

Samsung Galaxy A57 5G SM-A576B

The Samsung Galaxy A57 5G is a smartphone designed for mobile communication, photography, entertainment, and everyday tasks. It supports 5G mobile networks, nano-SIM and compatible eSIM configurations, USB Type-C charging, fingerprint recognition, and Samsung’s connected-device services.

The Galaxy A57 5G also provides camera shooting modes, voice recording and transcription, screen recording, Samsung Wallet, Smart View, Samsung Notes, and device security functions.

These operating instructions also apply to the Galaxy A37 5G, which shares many of the same setup procedures and software functions. Certain features differ between the two models, including camera modes, voice recording functions, and remote management.

Supported Galaxy Models

Some functions may vary according to the device model, country, mobile carrier, or software version.

Product Features and Technical Specifications

The Galaxy A57 5G and Galaxy A37 5G provide communication, camera, multimedia, and device management functions.

Galaxy A57 5G and A37 5G Feature Differences

Package Contents and Accessories

Package contents and supplied accessories may differ depending on the region or mobile carrier.

The supplied USB cable supports charging current up to 3A. A power adapter is generally sold separately, although certain regional packages may include one.

Charging and Compatible Accessories

For optimal charging performance, Samsung recommends an official 45W charger with a compatible charging cable, both sold separately.

Only compatible accessories should be connected to the device. Accessories designed for other products may cause charging problems, malfunctions, or reduced performance.

Parts and Components

The Galaxy A57 5G and Galaxy A37 5G include a touchscreen, physical control buttons, cameras, microphones, speakers, antennas, a nano-SIM card tray, and a USB Type-C connector.

Main Components and Functions

The Galaxy A57 5G includes a proximity/light sensor. The Galaxy A37 5G includes a light sensor.

Do not cover the sensor areas, air vent hole, or antennas with stickers, protective films, or unsuitable accessories. Obstructions may affect sound quality, connectivity, battery consumption, or sensor operation.

Physical Buttons and Screen Controls

Side Button and Volume Button Functions

How to Customize the Side Button

1. Open Settings.
2. Tap Advanced features → Side button.
3. Choose the double-press or long-press action.
4. Select the preferred application or function.

Navigation Bar Controls

To replace navigation buttons with gestures, open Settings → Display → Navigation bar → Swipe gestures.

Touchscreen Gestures

• Tap: Select an item or open an application.
• Touch and hold: Open additional options.
• Double tap: Perform supported double-tap functions.
• Swipe: Move between screens or scroll through content.
• Drag: Move an item to a new position.
• Pinch or spread: Adjust the zoom level in supported applications.

Avoid pressing the display with sharp objects or applying excessive pressure.

Safety Instructions and Precautions

General Safety

• Do not use the device if its glass, screen, or body is damaged.
• Keep the device away from strong light sources directed at the camera lens, including lasers and intense sunlight.
• Avoid placing the speaker close to the ears during loud media playback or speakerphone use.
• Do not insert sharp objects into the microphones, speakers, or other openings.
• Avoid metallic stickers and covers that obstruct antenna areas.
• Do not cover the air vent hole or light sensor.
• Follow restrictions on wireless device use in hospitals, aircraft, and other regulated locations.
• Avoid unofficial operating system modifications or software from untrusted sources.

Exposure to strong light sources can permanently damage the camera image sensor.

Charging Safety

• Use compatible charging equipment. Samsung recommends approved batteries, chargers, and cables.
• Do not connect a charger when the USB Type-C port is wet.
• Do not use damaged charging cables or adapters.
• Keep the charger accessible while charging.
• Disconnect the charger from the electrical outlet when it is not being used.
• Allow an overheated device to cool before charging again.

Medical Device Precautions

The smartphone contains magnets that may interfere with implanted medical devices, magnetic cards, or other sensitive equipment.

Keep the device more than 15 cm away from implanted medical devices.

If interference is suspected, stop using the smartphone and consult a physician or medical device manufacturer.

Recommended Operating Temperature

The recommended operating temperature is 0°C to 35°C.

Using or storing the device outside this range may shorten battery life or damage internal components.

Before First Use

Before setting up the Galaxy A57 5G or A37 5G:

1. Check the phone and supplied accessories for damage.
2. Prepare a compatible USB Type-C charger.
3. Charge the battery before first use.
4. Prepare a nano-SIM card or carrier-provided eSIM.
5. Make sure the SIM tray is clean and dry.
6. Turn on the phone using the Side button.
7. Follow the on-screen setup instructions.
8. Connect to a Wi-Fi network when prompted.

Some setup features may require an internet connection.

Samsung Galaxy A57 5G Setup Instructions

How to Turn On the Galaxy A57 5G

1. Press and hold the Side button for several seconds.
2. Release the button when the device starts.
3. Follow the initial setup instructions.
4. Configure the available language, network, account, and security settings.

How to Turn Off the Phone

1. Press and hold the Side button and Volume Down button simultaneously.
2. Tap Power off.
3. Tap Power off again to confirm.

The power menu can also be opened through the quick settings panel.

To restart the phone, select Restart → Restart.

How to Insert a Nano-SIM Card

1. Locate the nano-SIM tray.
2. Insert the ejection pin into the tray hole.
3. Pull the tray out carefully.
4. Place the nano-SIM card on the tray with the gold-colored contacts facing upward.
5. Gently press the card into its position.
6. Reinsert the tray completely.

For supported dual-SIM configurations, insert the second nano-SIM card into its designated tray position.

Important: Use only nano-SIM cards. Insert the ejection pin straight into the tray hole, and never reinsert a wet tray.

How to Activate an eSIM

1. Open Settings → Connections.
2. Tap SIM manager.
3. Select Add eSIM.
4. Follow the activation instructions.

If a QR code has been provided by the mobile carrier, tap Add eSIM → Scan QR code, then scan the supplied code.

eSIM availability depends on the region, carrier, and model.

Managing Dual-SIM Settings

Open Settings → Connections → SIM manager.

Additional carrier charges may apply when using certain data-switching functions.

How to Sign In to a Samsung Account

1. Open Settings.
2. Tap Sign in to your Galaxy.
3. Enter Samsung account credentials.
4. If necessary, select the option to create an account.
5. Follow the displayed instructions.

A Samsung account provides access to Samsung services across compatible mobile devices, televisions, and other products.

Transferring Data with Smart Switch

Samsung Smart Switch can transfer compatible data from another device using a USB cable, wireless connection, external storage, or computer.

1. Open Settings → Accounts and backup.
2. Tap Transfer data for device setup.
3. Select the preferred transfer method.
4. Follow the on-screen instructions.
5. Check the transfer result when complete.

Some devices or computers may not support every transfer method.

Additional Smart Switch information is available at https://www.samsung.com/smartswitch.

Galaxy A57 5G Charging Instructions

The Galaxy A57 5G and A37 5G support wired USB Type-C charging and compatible fast charging.

How to Charge the Battery

1. Connect the USB Type-C cable to a compatible USB power adapter.
2. Insert the cable into the phone’s USB Type-C connector.
3. Plug the adapter into an electrical outlet.
4. Allow the battery to charge.
5. Disconnect the charger when charging is complete.

If the battery is completely discharged, the device may need several minutes of charging before it can turn on.

How to Enable Fast Charging

1. Open Settings.
2. Tap Battery → Charging settings.
3. Check the available fast charging options.
4. Turn on the required setting.
5. Use compatible charging equipment.

For optimal performance, Samsung recommends its official 45W charger and a compatible cable.

Charging may be faster when the phone or its screen is turned off.

How to Charge Another Device Using the Phone

The Galaxy A57 5G and A37 5G can provide battery power to another compatible mobile device through a USB cable.

1. Connect the two devices using the phone’s USB cable.
2. Use a suitable USB connector if the second device requires one.
3. Check that the charging indicator appears on the other device.
4. Disconnect the cable when charging is complete.

If an application selection window appears on the phone, do not select an application from it. That window is intended for data transfer rather than charging.

Battery Charging Precautions

• Do not charge the phone through a wet USB Type-C port.
• Use a compatible cable and power adapter.
• Avoid damaged charging equipment.
• A computer USB port may charge the battery more slowly.
• The battery may take longer to charge while the phone is being used.
• Charging speed may decrease if the phone becomes hot.

If charging continues to fail, contact a Samsung Service Centre or authorized service center.

Battery Settings and Power Saving

Open Settings → Battery to check the remaining charge and manage battery-related functions.

How to Save Battery Power

• Turn on Power saving mode.
• Reduce screen brightness.
• Shorten the display timeout.
• Close unnecessary applications.
• Turn off Bluetooth when it is not needed.
• Limit unnecessary background synchronization.
• Use Device care to optimize the phone.

Checking Battery Information

Open Settings → Battery → Battery information or Settings → About phone → Battery information.

Depending on the model and region, the phone may display the battery’s manufacturing date, first-use date, charge-cycle count, and measured state of health.

Home Screen and Navigation Settings

Home Screen and Apps Screen

The Home screen displays application shortcuts, widgets, and frequently used functions.

Swipe upward from the Home screen to open the Apps screen.

To return to the Home screen, swipe upward or downward on the Apps screen, or use the Home navigation control.

Adding Widgets

1. Touch and hold an empty area on the Home screen.
2. Tap Widgets.
3. Select a widget.
4. Tap Add.

Creating App Folders

1. Touch and hold an app icon.
2. Drag it over another app.
3. Release it to create a folder.
4. Enter a folder name if required.

Using the Edge Panel

The Edge panel provides shortcuts to frequently used apps and functions.

To open it, drag the Edge panel handle toward the center of the screen.

If the handle is not visible, open Settings → Display → Edge panels and turn on the feature.

Notification Panel

Swipe downward from the top of the screen, except from the right-side quick settings area, to open notifications.

Notifications can be checked, cleared, or managed through notification settings.

Quick Settings Panel

Swipe downward from the upper-right area of the display.

The quick settings panel provides controls for supported functions such as Wi-Fi, Bluetooth, media output, and nearby devices.

Touch and hold a control to open its detailed settings.

Display Settings

Open Settings → Display to customize screen appearance and behavior.

Display Options

Motion Smoothness Settings

Open Settings → Display → Motion smoothness.

Changing Screen Colors

1. Open Settings → Display → Screen mode.
2. Select Vivid or Natural.

Vivid mode allows additional white balance and color adjustments.

Natural mode provides a more natural color appearance.

Always On Display

Open Settings → Lock screen and AOD → Always On Display.

The feature can show information such as the clock, message notifications, and missed-call notifications while the screen is otherwise off.

Select When to show to configure its appearance.

Screen Capture and Screen Recording

How to Take a Screenshot

Press the Side button and Volume Down button simultaneously.

The captured image is saved in Gallery.

Palm Swipe Screenshot

1. Open Settings → Advanced features → Motions and gestures.
2. Turn on Palm swipe to capture.
3. Swipe the edge of the hand across the screen.

Some applications do not allow screenshots.

How to Record the Screen

1. Open the quick settings panel.
2. Expand the available controls.
3. Tap Screen recorder.
4. Configure the recording settings.
5. Tap Start recording.
6. Tap Stop when finished.

Recordings can be opened in Gallery.

The screen recorder also provides supported drawing and selfie-video overlay controls.

Galaxy A57 5G Camera Instructions

The Galaxy A57 5G includes multiple camera modes for photography, video recording, portraits, close-up images, and manually controlled shooting.

How to Take a Picture

1. Open the Camera app.
2. Select PHOTO.
3. Point the camera toward the subject.
4. Tap the screen to select the focus point.
5. Adjust brightness if necessary.
6. Tap the shutter button.

The Camera app can also be launched using a configured Side button shortcut.

Camera Controls

Galaxy A57 5G Camera Modes

The Galaxy A37 5G also provides a Super Slow-mo recording mode.

How to Record Video

1. Open Camera → VIDEO.
2. Tap the recording button.
3. Record the scene.
4. Tap the Stop button to finish.

A picture can also be captured during video recording using the available capture control.

How to Use Super Steady

1. Open Camera → VIDEO.
2. Tap the Super steady control.
3. Turn on the feature.
4. Record the video.

Super steady provides additional stabilization for recordings affected by shaking.

How to Use Auto Framing

1. Open Camera → VIDEO.
2. Open Quick controls.
3. Turn on Auto framing.
4. Start recording.

The camera automatically adjusts the shooting angle and zoom by recognizing and tracking people.

Portrait Mode

1. Open Camera → PORTRAIT.
2. On the Galaxy A57 5G, select a background effect and adjust its intensity.
3. On the Galaxy A37 5G, adjust the background blur level.
4. Wait until Ready appears.
5. Capture the picture.

Portrait effects may not work correctly when the subject is moving, transparent, or similar in color to the background.

Pro and Pro Video Modes

1. Open Camera → MORE.
2. Select PRO or PRO VIDEO.
3. Adjust available settings, including exposure and ISO.
4. Capture a picture or record video.

The available manual controls depend on the selected shooting mode.

Night Mode

1. Open Camera → MORE → NIGHT.
2. Keep the phone steady.
3. Tap the shutter button.
4. Hold the device steady until capture finishes.

A tripod can help produce steadier low-light photographs.

Panorama Mode

1. Open Camera → MORE → PANORAMA.
2. Tap the shutter button.
3. Move the phone slowly in one direction.
4. Keep the scene inside the guide frame.
5. Tap the finish control.

Macro Mode

Open Camera → MORE → MACRO to take close-range pictures.

Slow Motion

1. Open Camera → MORE → SLOW MOTION.
2. Start recording.
3. Stop the recording.
4. Open the video preview.
5. Adjust the slow-motion section using the editing controls.

Super Slow-mo — Galaxy A37 5G

1. Open Camera → MORE → SUPER SLOW-MO.
2. Start recording.
3. Open the recorded video.
4. Use the editing controls to adjust the super slow-motion section.

Good lighting is recommended when using Super Slow-mo.

Hyperlapse Mode

1. Open Camera → MORE → HYPERLAPSE.
2. Select a recording speed.
3. Tap the record button.
4. Tap Stop when finished.

The feature includes automatic speed adjustment and supported night hyperlapse options.

Scanning Documents and Text

1. Open Camera → PHOTO.
2. Point the camera toward the document.
3. Tap the scan icon when it appears.
4. Adjust the selected area if required.
5. Save the scanned content.

Camera File Formats

Some file formats or shooting settings may be unavailable in particular modes.

Gallery and Photo Management

The Gallery app manages pictures, videos, albums, and saved media.

Viewing Pictures and Videos

1. Open Gallery.
2. Select a picture or video.
3. Swipe between files.
4. Use the editing, sharing, or playback controls.

How to Remaster a Picture

1. Open an image in Gallery.
2. Swipe upward.
3. Tap Remaster.
4. Review the result.
5. Save the image.

How to Extract an Object from an Image

1. Open an image in Gallery.
2. Touch and hold the object.
3. Select an available extraction option.

Extracted content can be copied, saved as an image, or used as a sticker.

For video content, the extraction feature works when playback is paused.

Creating Photo Albums

Open Gallery → Albums and tap the Create control.

Available album types include regular albums, automatically organized albums, grouped albums, and supported shared albums.

Restoring Deleted Images

1. Open Gallery.
2. Tap Menu → Recycle bin.
3. Select the required files.
4. Tap Restore.

Deleted files remain in the recycle bin temporarily before being removed.

Phone Calls and Contacts

How to Make a Call

1. Open the Phone app.
2. Tap Keypad.
3. Enter the phone number.
4. Tap the voice call button.

Supported video calls can be started using the available video call controls.

How to Answer or Reject a Call

When a call is received, drag the answer icon outside the circle to accept it.

To reject the call, drag the decline icon outside the circle.

A quick decline message may also be sent using the message option.

How to Block Numbers

1. Open the Phone app.
2. Tap the three-dot menu.
3. Select Settings → Block numbers.
4. Add the required phone number or contact.

Creating Contacts

1. Open Contacts.
2. Tap the Create control.
3. Choose a storage location.
4. Enter the contact details.
5. Tap Save.

Importing Contacts

Open Contacts → Settings → Import contacts and follow the displayed instructions.

Merging Duplicate Contacts

1. Open Contacts.
2. Select Settings → Merge duplicate contacts.
3. Select the duplicates.
4. Tap Merge.

Wi-Fi, Bluetooth, and Mobile Connections

Connecting to Wi-Fi

1. Open Settings → Connections → Wi-Fi.
2. Turn on Wi-Fi.
3. Select the desired network.
4. Enter the password if required.

The phone can reconnect automatically to previously saved networks.

Bluetooth Pairing

1. Open Settings → Connections → Bluetooth.
2. Turn on Bluetooth.
3. Put the accessory into pairing mode.
4. Select the accessory.
5. Confirm the pairing request.

Bluetooth operating range may be reduced by obstacles. The troubleshooting guidance identifies a maximum range of 10 meters for connection checks.

NFC and Contactless Payments

1. Open Settings → Connections.
2. Turn on NFC and contactless payments.
3. Register with a supported payment service if using contactless payments.
4. Place the NFC antenna area near the compatible reader.

The phone must be unlocked to read NFC tags.

Mobile Hotspot

1. Open Settings → Connections → Mobile Hotspot and Tethering.
2. Select Mobile Hotspot.
3. Turn on the feature.
4. Configure the network name and password.
5. Connect another device using Wi-Fi.

A QR code can also be used for hotspot connections.

If the hotspot cannot be found, select the 2.4 GHz band and turn off Hidden network in the advanced hotspot settings.

Data Saver

Open Settings → Connections → Data usage → Data saver.

Turn on Data saver to restrict background mobile data usage for selected applications.

Sharing and Connected Devices

Quick Share

1. Open Gallery and select an image.
2. Tap Share → Quick Share.
3. Choose a nearby compatible device.
4. Accept the transfer request on the receiving device.

Quick Share can also provide a QR code or link for supported sharing.

Smart View Screen Mirroring

1. Open the quick settings panel.
2. Tap Smart View.
3. Select a compatible television or monitor.
4. Follow the connection instructions.

Music Share

Music Share allows supported Bluetooth speakers or Galaxy Buds to share audio connections with another person.

Open Settings → Connected devices → Music Share and turn on the feature.

SmartThings

Open the SmartThings app to add and manage compatible smart devices.

Supported functions include device controls, routines, location management, and connected-device services.

Link to Windows

Open Settings → Connected devices → Link to Windows.

Follow the instructions to connect the phone with a compatible Windows computer using a Microsoft account.

Samsung Apps and Features

Some applications and services may vary by region or carrier.

Voice Recorder Instructions

How to Record Audio

1. Open Voice Recorder.
2. Tap the Record button.
3. Speak into the microphone.
4. Pause or add a bookmark if needed.
5. Tap Stop.
6. Enter a filename.
7. Tap Save.

Speech-to-Text Recording — Galaxy A57 5G

The Galaxy A57 5G supports recording speech while converting it into on-screen text.

Before starting a recording, tap Speech-to-text and select the required language.

How to Transcribe an Existing Recording — Galaxy A57 5G

1. Open Voice Recorder.
2. Select a recording.
3. Tap More options → Transcribe into text.
4. Start transcription.
5. Choose another language if required.
6. Save the converted text.

The transcript can also be edited or removed using the available recording options.

Bixby Voice Assistant

Bixby allows supported phone functions to be controlled through voice commands.

How to Activate Bixby

1. Open Settings → Advanced features → Side button.
2. Select Long press → Bixby.
3. Press and hold the Side button.
4. Speak the command.

Bixby can also respond to a configured wake-up phrase.

To change the phrase, open Settings → Advanced features → Bixby → Voice registration.

Bixby language support varies by region.

Multi Window and One-Handed Operation

Split Screen Mode

1. Open the Recents screen.
2. Tap an application’s icon.
3. Select Open in split screen view.
4. Choose the second application.

Pop-Up View

1. Open Recents.
2. Tap the application’s icon.
3. Select Open in pop-up view.

The size and position of supported windows can be adjusted.

One-Handed Mode

Open Settings → Advanced features → One-handed mode.

Turn on the feature to use the phone more conveniently with one hand.

Modes, Routines, and Gaming Settings

Setting Up Modes

1. Open Settings → Modes and Routines → Modes.
2. Select an existing mode.
3. Tap Add mode to create a custom one if required.
4. Configure the available conditions.

Modes can change supported settings according to the user’s activity or situation.

Creating Routines

1. Open Settings → Modes and Routines → Routines.
2. Tap Create or Discover.
3. Select the required conditions.
4. Configure the actions.
5. Save the routine.

Routines can operate automatically or be started manually.

Game Booster Modes

Additional controls include touch protection, screenshots, screen recording, system monitoring, and blocking certain navigation or notification-related functions.

Sound and Notification Settings

Open Settings → Sounds and vibration to configure ringtones, notification sounds, vibration, and volume.

Sound Quality Settings

Some sound options require compatible headphones or audio accessories.

Notifications

Open Settings → Notifications to manage:

• Application notifications
• Notification pop-up style
• Lock screen notifications
• Status bar indicators
• Do Not Disturb
• Notification sorting and filtering

Security and Privacy Settings

Setting Up Screen Lock

Open Settings → Lock screen and AOD → Screen lock and biometrics.

Select a supported screen lock method.

Fingerprint Registration

1. Open Settings → Security and privacy → Screen lock and biometrics.
2. Select Fingerprints.
3. Follow the registration instructions.
4. Turn on Fingerprint unlock.

Keep the fingerprint recognition area and fingers clean and dry.

Compatible screen protectors are recommended because thick or unsuitable protectors can affect fingerprint recognition.

Face Recognition

1. Open Settings → Security and privacy → Screen lock and biometrics → Face recognition.
2. Set a screen lock method.
3. Tap Continue.
4. Position the face inside the displayed frame.
5. Complete registration.

Face recognition is less secure than a PIN, password, or pattern.

Secure Folder

Secure Folder creates a separate protected area for supported applications and personal files.

1. Open Settings → Security and privacy → More security settings → Secure Folder.
2. Follow the setup instructions.
3. Configure the lock method.
4. Add the required files or applications.

Secure Wi-Fi

Open Settings → Security and privacy → More security settings → Secure Wi-Fi.

Follow the setup instructions to activate the supported network protection service.

Samsung Pass

Samsung Pass provides supported identity verification, sign-in information storage, and passkey functions.

Open Settings → Security and privacy → More security settings → Passwords, passkeys, and autofill → Samsung Pass.

Follow the setup instructions.

Emergency Features

Open Settings → Safety and emergency.

Available settings include medical information, emergency contacts, Emergency SOS, emergency sharing, location services, and wireless emergency alerts.

Software Updates, Backup, and Maintenance

How to Check for Software Updates

1. Open Settings → Software update.
2. Tap Check for updates.
3. Install an available update.
4. Follow the displayed instructions.

Emergency security updates may install automatically.

Samsung Cloud Backup

1. Open Settings → Accounts and backup.
2. Select Back up data under Samsung Cloud.
3. Select the data categories.
4. Tap Back up now.
5. Tap Done when finished.

Restoring Backup Data

1. Open Settings → Accounts and backup.
2. Tap Restore data.
3. Select the previous device or backup.
4. Choose the content.
5. Tap Restore.

Device Care

Open Settings → Device care.

Maintenance Mode

Maintenance mode can be used when sending the device for repair.

Open Settings → Device care → Maintenance mode and follow the instructions.

Back up important data before service.

Remote Management — Galaxy A37 5G

The Galaxy A37 5G includes a Remote management setting for supported technical assistance.

Open Settings → Remote management to access the service.

Cleaning and Water Resistance

Cleaning the Galaxy A57 5G

If the phone is exposed to water or other contaminants:

1. Wipe the device with a clean, soft cloth.
2. If it contacts unclean water, soap, oil, perfume, sunscreen, or similar substances, clean it with fresh water that is not flowing.
3. Wipe it again.
4. Dry it thoroughly.
5. Do not connect charging accessories until the device is completely dry.

If the microphone or speaker remains wet, the audio may sound unclear.

IP68 Water and Dust Resistance

The Galaxy A57 5G and Galaxy A37 5G have an IP68 rating under controlled test conditions.

Maintaining Water Resistance

• Avoid swimming pool water and seawater.
• Do not expose the phone to high-pressure water.
• Avoid saunas and steam rooms.
• Keep the charging port dry.
• Do not connect accessories while the phone is wet.
• Avoid physical impacts that could damage protective seals.

Water and dust resistance can decrease over time because of normal wear or damage.

Storage and Overheating Precautions

Safe Storage

• Keep the device away from extreme temperatures.
• Avoid prolonged direct sunlight.
• Do not leave it inside a hot parked vehicle.
• Do not store it near heaters, microwave ovens, cooking equipment, or high-pressure containers.
• Avoid damaged cables and charging accessories.
• Keep the phone away from magnetic cards and sensitive medical equipment.

What to Do if the Galaxy A57 5G Overheats

1. Stop demanding activities.
2. Close unnecessary apps.
3. Disconnect the charger if charging.
4. Reduce screen brightness.
5. Turn off unused Wi-Fi, GPS, or Bluetooth connections.
6. Allow the device to cool.
7. Restart it if necessary.

The phone may automatically reduce screen brightness, refresh rate, performance, or charging speed when its temperature rises.

An overheating warning may appear. If the temperature rises further, the phone may shut down.

Do not continue using the device until its temperature returns to the recommended range.

Galaxy A57 5G Troubleshooting Guide

How to Force Restart the Galaxy A57 5G

1. Press and hold the Side button and Volume Down button simultaneously.
2. Continue holding for more than 7 seconds.
3. Allow the phone to restart.

How to Factory Reset the Phone

1. Open Settings.
2. Tap General management → Reset.
3. Select Factory data reset.
4. Tap Reset.
5. Confirm with Delete all.

Warning: A factory reset deletes stored data. Make a backup before resetting the phone.

Galaxy A57 5G Not Charging

If the battery does not charge properly:

1. Check that the charger is connected correctly.
2. Inspect the USB cable and charging adapter.
3. Make sure the charging port is dry.
4. Allow a fully discharged battery to charge before attempting startup.
5. Contact an authorized Samsung service center if the problem continues.

Bring the charger and USB cable when requesting charging service.

Galaxy A57 5G Bluetooth Not Working

1. Check that the other Bluetooth device is ready for pairing.
2. Keep both devices within the supported range.
3. Open Settings → Connections → Bluetooth.
4. Turn Bluetooth off and on again.
5. If required, open Settings → General management → Reset → Reset Wi-Fi and Bluetooth settings → Reset settings.

Resetting connection settings may delete saved network and pairing information.

Galaxy A57 5G Camera Not Working

1. Charge the battery.
2. Free available storage.
3. Restart the device.
4. Open Camera again.

Contact Samsung service if the camera continues to display errors.

Touchscreen Not Responding

Touch recognition may be affected by moisture, gloves, screen protectors, damaged glass, or software problems.

Restart the phone and check for software updates.

If the screen is physically damaged, contact an authorized service center.

Error Codes and Status Indicators

SIM and Security Codes

Common Status Indicators

If charging stops because the device becomes excessively hot, the battery indicator may blink.

Replacement Parts, Accessories, and Battery Service

Samsung recommends compatible accessories designed for the Galaxy A57 5G or A37 5G.

Compatible accessories include USB Type-C charging cables, charging adapters, digital-output USB Type-C headphones, and appropriate protective accessories.

Additional accessories can be purchased through Samsung retailers, subject to availability.

Battery Replacement

Battery removal and replacement should be performed through an authorized Samsung service center.

Do not attempt to remove the built-in battery yourself. Improper removal may damage the battery or device and cause personal injury.

Battery removal information is available at https://www.samsung.com/global/ecodesign_energy.

Warranty and Service Information

Samsung warranty coverage is subject to applicable regional terms.

Damage caused by misuse or improper charging connections is not covered under the warranty. Using unsuitable accessories can cause malfunctions that may not be covered.

Modifying the operating system or installing unauthorized software can also void warranty coverage.

For repairs, battery replacement, and other service issues, contact a Samsung Service Centre or authorized service center.

Samsung Customer Support

How to Run Device Diagnostics

1. Open Settings → Device care.
2. Tap Diagnostics.
3. Follow the Samsung Members instructions.
4. Review the diagnostic results.

If a problem continues after troubleshooting, contact an authorized Samsung service center.

Frequently Asked Questions

How do I set up the Samsung Galaxy A57 5G for the first time?

Charge the battery, insert a nano-SIM card or activate a supported eSIM, and press and hold the Side button. Follow the on-screen instructions to select the language, connect to Wi-Fi, and configure the required accounts and security settings.

Does the Galaxy A57 5G support fast charging?

Yes. The Galaxy A57 5G supports compatible fast charging. Samsung recommends an official 45W charger and compatible cable for optimal charging performance.

How do I restart a frozen Galaxy A57 5G?

Press and hold the Side button and Volume Down button simultaneously for more than 7 seconds. The phone should restart automatically.

Is the Samsung Galaxy A57 5G waterproof?

The Galaxy A57 5G has an IP68 water and dust resistance rating. It was tested in freshwater at a depth of 1.5 meters for 30 minutes under controlled conditions. Avoid seawater, pool water, high-pressure water, and charging while wet.

How do I activate an eSIM on the Galaxy A57 5G?

Open Settings → Connections → SIM manager → Add eSIM. Follow the activation instructions or scan the QR code provided by the mobile carrier. Availability depends on the carrier and region.

How do I fix a Galaxy A57 5G that is not charging?

Check the charger and USB cable, make sure the charging port is dry, and allow a completely discharged battery to charge for several minutes. If the problem continues, contact an authorized Samsung service center.

How do I factory reset the Samsung Galaxy A57 5G?

Open Settings → General management → Reset → Factory data reset → Reset → Delete all. Back up important files before continuing because the factory reset removes stored data.